Patient Access Coordinator I:
- Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.
- Will develop relationships and processes to support intake and ongoing coordination of care for patients.
- Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.
- Actively contributes to an organizational culture com
About the Department
Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As part of this team, you'll play a vital role in ensuring seamless patient access and exceptional care experiences within a disease or service-specific model of care.
Role Overview
As a Patient Access Coordinator I, you'll function as an administrative expert, coordinating services on behalf of patients and delivering excellent customer service. You'll collaborate with physicians, advanced practice providers, and support staff to ensure a high-quality, efficient, and safe patient experience. Your role is critical in developing relationships and processes that support intake and ongoing care coordination.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Coordinate services and intake processes for patients, ensuring a seamless and positive experience.
- Maintain constructive communication with patients, family members, caregivers, and healthcare providers.
- Collaborate with multidisciplinary teams to support ongoing care coordination.
- Utilize medical electronic information systems for registration and appointment scheduling.
- Apply problem-solving and critical thinking skills to address patient and operational needs.
- Contribute to a culture of service excellence across all customer groups.
What We Offer
At Henry Ford Health, you'll find opportunities for career growth, collaboration with diverse teams, and the chance to engage in mission-driven work that makes a real difference. We foster a culture of continuous learning and professional development, empowering you to thrive in your role.
Join Our Team
Ready to make a meaningful impact? Apply now and join our team at Henry Ford Health!
What You Will Need
Required Qualifications
- High School diploma or G.E.D. equivalent.
- Minimum of 3-5 years of progressively more responsible related work experience.
- Knowledge of medical electronic information registration and appointment scheduling systems.
- Strong organizational, problem-solving, and critical thinking skills.
- Positive attitude and proven ability to work collaboratively in a multidisciplinary team.
Preferred Qualifications
- Associates Degree or two years of college experience.
- Epic registration experience.