Day Shift
Southfield location
Role Overview
As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. You'll handle patient registration, insurance eligibility verification, and cash collections, while advocating for patient needs and providing outstanding customer service. Your role is vital in creating a positive and efficient healthcare experience for all.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Greet and check in patients, ensuring a warm and welcoming experience.
- Verify insurance eligibility and collect payments accurately and efficiently.
- Update patient registration and insurance information in our systems.
- Respond to inquiries from callers and customers, advocating for their needs.
- Perform new patient registration and preregistration tasks as needed.
- Maintain a fast-paced, organized workflow in a dynamic environment.
What You Will Need
Required Qualifications
- High school diploma or G.E.D. equivalent.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to provide exceptional customer service over the phone, in person, and in writing.
Preferred Qualifications
- One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
- EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.
What We Offer
At Henry Ford Health, you'll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We prioritize learning and development, empowering you to make a meaningful impact in healthcare.
Join Our Team
Ready to make a difference? Apply now and be part of a team that's transforming healthcare!