The role of Live-In Care Supervisor involves overseeing allocated Live-In Care packages, conducting quality assurance visits and Care Professional supervisions, monitoring care standards and supporting the coordination and development of the service.
Working across the office and community, the successful candidate will need excellent organisational, communication and relationship-building skills, together with flexibility to meet operational needs. Occasional evening and weekend work, including participation in the on-call rota, will be required. Access to a vehicle is essential.
Salary £26,500 pro rata. Hours: Typically 20–30 hours per week. The exact number of hours will be discussed in more detail at interview.
Key Responsibilities
1. Quality Assurance and Supervision
- Maintain oversight of Live-In Care packages, ensuring care meets Home Instead standards and individual Client needs.
- Conduct regular Client and Care Professional visits, quality checks and supervisions, ensuring these are completed and recorded on time.
- Provide ongoing support, coaching and guidance to Care Professionals, including during induction and new placements.
- Review care plans, risk assessments and Birdie records, ensuring they remain accurate and reflect changing needs.
- Identify and escalate concerns relating to care quality, safeguarding, Client needs or Care Professional performance.
- Identify and follow up training and competency requirements.
2. Operational Support and Package Management
- Oversee allocated Live-In Care packages, maintaining effective care arrangements and positive relationships with Clients, families and Care Professionals.
- Act as a key point of contact for Care Professionals, providing practical support and guidance.
- Work with the office team to coordinate placements, continuity of care, planned breaks, cover and staffing changes.
- Support new package introductions and settling-in arrangements, monitoring their progress.
- Maintain regular communication with Clients and families, seeking feedback and resolving concerns.
- Identify opportunities to improve and grow the Live-In Care service, working closely with the Head of Care Delivery to support business objectives.
- Participate in the on-call rota, including occasional weekday evenings and weekends (typically one weekend in six).
Undertake other duties as reasonably required to support the service.
- A genuine commitment to Home Instead values, person-centred care and excellent customer service.
- Previous experience in the care sector (essential); Live-In Care experience (desirable).
- Level 3 NVQ in Health and Social Care or equivalent (desirable).
- Experience supporting, supervising or mentoring Care Professionals (advantageous).
- Good understanding of care quality, compliance, safeguarding and best practice.
- Strong organisational, administrative and IT skills, including the ability to use digital management systems.
- Excellent communication and interpersonal skills, with the ability to build effective professional relationships.
- Ability to prioritise workloads, manage time effectively and work independently using initiative.
- Flexible approach to working hours and willingness to support operational requirements.
- Access to a car is essential.
Why Join Home Instead?
We are a friendly and committed team who genuinely like working together so if you’d like to join us, and you have the required experience please apply today.
This role is subject to an enhanced DBS check.
Salary from £26,500 pro rata.