1.Customer Support
quality management in technical matters.
- Investigate changes in customer requirements
- Reach an optimal task fulfillment to satisfy customer.
- Ensure and care communication and information to internal and external interfaces.
- Ensure the need targets and budgets - efficient travel planning
- Fixing of processing recommendations for all products of Surface Solutions.
- Discover Market requirements and their production technologies
- Development and convert innovative customer processes,
- suitable for trade fairs.
- Check out of Market opportunities and risks.
- Develop and maintain a partnership with our customers, built on trust and sustainability.
- Processing trials at the customer and tool equipment manufacturer incl. thorough documentation
- Material support at the customer process for new and modified products and projects.
- Customer support in technical issues during the serial processing.
- Following and clarifiying the further procedure for complaints / coordinate with QM
- Recommending technical possibilities, to process our portfolio.
- "trouble shooting" and de-escalation at the customer, in case of acute processing problems.
- Consulting of the customers with recommendations for the processes (machine parameter, tools,etc.)
- Root cause analysis in cooperation with the customer to determine corrective actions.
2.Support for internal contacts
- Support of our R&D and sales department (PM and KAM) by choosing and developing of the right products and for new
projects.
- Support in Identification of possible rework parameters of not conform foil in cooperation with our R&D, production and QM.
- Support of our sales department concerning the compensation of part scrap.
- Contact for technical customer processes
- Consultation for implementation of customer requirements
- Support the quality management for complaints at the customers side (tmainly trials and coordination) and if needed internally during root-cause analysis
- Support to acquire orders - participate in TechDays or comparable events
3.Competitive analysis
- Information on the processing level of competition materials at the customer's premises
Collecting Competition materials
4.Report and information
- Distribute of quality-, costs- or schedule-issues.
- Providing of market relevant information.
- Distribute Customer Visits to the Team and Inform
1. Bachelor degree or above, major in mechanical engineering or chemical engineering
2. At least 5 years working experience in process, technical service and quality service
3. Ffluent English, written and spoken
4. Good communication skills
5. Expert for problem solving / troubleshooting
6. High load-bearing capacity and extremely motivated
7. Business travel with 1-2 days per week is accepted