We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. ROLE SUMMARY The Hospital Billing Co-ordinator must have sound knowledge and understanding of the whole patient journey from Admit to Receipt. The person must also have a sound understanding of the Netcare Tariffs & Billing Guidelines (NTBG), Operating systems (incl. CareOn and SAP) and Business reporting. The incumbent is responsible for coordinating all the processes that facilitate timeous final billing from all internal hospital departments. This includes coordinating outputs from reception, ward, theatre, and pharmacy. The function extends to gathering outputs required for final billing from doctors, pathology, radiology, and any other healthcare providers. The incumbent must be solution orientated and possess the necessary people skills to influence the gathering of outputs. The Hospital Billing Co-ordinator is required to maintain the channel of communication between the hospital and the Billing Operations Cluster (BOC). KEY WORK OUTPUT AND ACCOUNTABILITIES DISRUPTIVE INNOVATION Patient Liaison • Ensure effective patient liaison with regards to managed care aspects excluding credit control functions. Co-ordination at Hospital site • Participate in regular BOC and site meetings. • Achieve KPIs associated with hospital information flow to the BOC. Build and maintain stakeholder relationships • Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. • Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions. • Develop collaborative relationships to help accomplish work goals. • Maintain customer intimacy through building relationships with internal and external stake holders. Change Management • Implement changes communicated by the BOC effectively to ensure compliance. • Review and implement effective workflow process to facilitate efficiencies between BOC and the hospital site. General Tasks • Contribute to continuous quality improvement to enhance systems and its adaptations. • Keep track of outstanding items required by the BOC workflow. • Ensure that all communication and/or documents are submitted to BOC in the required digital format. TRANSFORMATION OF OUR SOCIETY Healthcare Knowledge • Keeping abreast of changes that affect the local business environment. • Keep updated with new developments in the managed health care industry and the health care industry. Personal and professional development • Assume responsibility for own personal and professional development. • Keep up to date with Netcare’s evolving policies and procedures. SKILLS PROFILE EDUCATION Required • Grade 12 or Equivalent NQF Level 4 Qualification WORK EXPERIENCE Required • Worked in Netcare Billings Department for minimum of 3 years. KNOWLEDGE Required • An understanding of the Netcare Confirmations, Case Management, and File assessing processes. • Good Communication skills (written and verbal) • NTBG knowledge • Computer Literacy including SAP and CareOn. PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation. WORKING CONDITIONS • Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable. • Will interact with internal and external customers through several different means. Join the team committed to providing the best and safest health and care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity. The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful. Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability. To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.

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