The Denver Broncos are one of the most popular franchises in all of sports. Whether judged by the measure of wins and championships, attendance, national television exposure or by the Broncos' reputation locally and throughout the NFL, there are few parallels in the world of professional sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.
JOB SUMMARY: The primary responsibility of this position is to assist the Ticket Operations staff on event days – Denver Broncos home games and public stadium events (Concerts, International Soccer, etc.) The position will also assist with Customer Service (Mobile Ticketing/Problem Solving), Event Sales, and Will Call ticket distribution to all Broncos Season Ticket Holders and Event Day guests as well as assisting at Tables/Tents in and around entry points.
DUTIES AND RESPONSIBILITIES
Assisting Ticket Operations/service on event day by:
- Assisting with ticket re-distribution (SMS) on both Archtics, and TM Host software
- Assisting with problem solving duplicate ticket issues/ any other ticketing issues that may arise
- Assisting with ticket sales
- Assisting with will call as needed for visiting team
- Answer phones and assist with game day informational questions as well as assisting game day guests with accessing their tickets before they arrive onsite
- Provide customer service and conflict resolution to fans via telephone and in person in a professional and upbeat demeanor
- Educate ticket holders on the benefits of the technology accessible across several team platforms
- Assist with problem solving (battery issues, mobile applications, etc.)
- Providing customer service related to game day informational questions and conflict resolution to fans in a professional and upbeat demeanor
Contributes to team effort by:
- Completing all other duties as assigned
MINIMUM REQUIREMENTS
- High school diploma or equivalent
- Self-motivated and solutions oriented
- Excellent problem-solving skills and ability to multi-task
- Detail oriented with strong prioritization and organization skills
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office
- Willing to learn, be creative and have a desire to succeed
- Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule
PREFERRED SKILLS AND ABILITIES
- Proficient in the use of computerized ticketing software (mobile applications, Broncos and Ticketmaster sites, Wi-Fi connectivity, etc.).
- Extensive understanding of the latest in ticket technology, including online account management and mobile tickets.
- Ability to work 2-3 days during the week to cover the box office windows and phones
In accordance with the Colorado Equal Pay for Equal Work Act, this position is part-time and pays $19.29/hour.
The Denver Broncos Football Club and Stadium Management Company are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.