The Product Operations Coordinator - Governance, Risk & Readiness provides dedicated operational ownership for governance, risk, security, and readiness work that Product teams must navigate. The role coordinates complex reviews and assessments, routes questions to accountable subject matter experts, manages timelines and approvals, maintains supporting information, and helps Product teams respond efficiently to requirements. The Coordinator develops working expertise in the processes and stakeholders involved, recognizes when issues require escalation, and continuously improves how this work is handled. You will report to Director Product Management.
Responsibilities
- Coordinate governance, risk, security, and readiness assessments from intake through completion.
- Manage timelines, requirements, documentation, approvals, and follow-up while keeping stakeholders informed.
- Partner with subject matter experts and cross-functional teams to route questions and coordinate accurate responses.
- Track deadlines, open actions, risks, and blockers, escalating items to the appropriate owner when needed.
- Create and maintain reusable templates, guidance, checklists, and documentation to improve consistency and efficiency.
- Build working knowledge of relevant policies, standards, and processes to help teams navigate requirements.
- Identify opportunities to simplify, standardize, or automate governance workflows.
- Use approved AI and automation tools responsibly to support research, tracking, documentation, and knowledge reuse while maintaining appropriate human review.What This Role Owns
- The coordination process: intake, routing, timelines, follow-up, escalation, approvals tracking, and completion.
- Identification and engagement of the appropriate subject matter experts.
- Operational organization of evidence, supporting information, and reusable responses.
- Visibility into workload, deadlines, bottlenecks, and recurring sources of friction.
- Continuous improvement of the coordination process.
- 3+ years of experience coordinating cross-functional work in governance, risk, compliance, security, operations, project/program management, or a related area.
- Ability to manage multiple priorities, stakeholders, and deadlines effectively.
- Strong judgment to resolve operational issues and escalate when specialized expertise is needed.
- Ability to build collaborative relationships across technical, business, and risk-focused teams.
- Comfortable learning and using approved AI-enabled tools and workflows responsibly.
Additional Skills & Experience
- Familiarity with information security, risk, compliance, privacy, governance, audit, or assessment processes.
- Experience coordinating assessments, audits, questionnaires, proposals, or documentation-intensive reviews.
- Familiarity with governance or risk management tools and workflows.
- Experience creating reusable documentation, knowledge resources, or process guidance.
- Experience supporting process improvement or workflow automation.
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Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
This role offers the flexibility to work from home as needed.
#LI-Remote. This is a remote position.