If you are passionate about customer service and have a strong technical background, we would love to hear from you
Position Title: User Support Specialist
Location: New York, New York, United States
Position Type: Contract
Job Summary: Lobox is seeking a highly skilled and motivated User Support Specialist to join our dynamic team. As a User Support Specialist, you will be responsible for providing exceptional customer service and technical support to our users. You will be the first point of contact for all user inquiries and will play a critical role in ensuring our users have a positive experience with our products and services.
Key Responsibilities:
- Serve as the primary point of contact for all user inquiries, including technical support, product information, and account management.
- Respond to user inquiries via various communication channels, including phone, email, and chat, in a timely and professional manner.
- Troubleshoot and resolve technical issues reported by users, escalating complex issues to the appropriate teams when necessary.
- Provide guidance and training to users on how to use our products and services effectively.
- Maintain accurate and detailed records of all user interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to identify and address recurring user issues and suggest product improvements.
- Stay up-to-date with our products and services, as well as industry trends and best practices, to provide knowledgeable and accurate support to users.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in a technical support or customer service role.
- Strong technical aptitude and ability to quickly learn and understand complex software applications.
- Excellent communication skills, both written and verbal, with a strong focus on providing exceptional customer service.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Experience with CRM systems and ticketing software is preferred.
- Knowledge of web-based technologies, including HTML, CSS, and JavaScript, is a plus.
Why Lobox?
At Lobox, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. As a User Support Specialist, you will have the opportunity to make a meaningful impact on our users and help shape the future of our company.
Apply now to join our dynamic team and take your career to the next level!