Retail Manager
Objective
Lead retail store performance by driving sales growth, delivering excellent customer service, ensuring operational excellence, maintaining inventory accuracy, and developing high-performing teams.
Key Responsibilities
Sales & Commercial Performance
- Drive sales, profitability, and store performance across the retail network.
- Analyse sales trends and KPIs; implement action plans to achieve targets.
- Identify business growth opportunities, promotions, partnerships, and customer development initiatives.
- Recommend product, pricing, and merchandising strategies.
People Management
- Lead, coach, and develop Store Managers and retail teams.
- Oversee recruitment, training, performance management, and succession planning.
- Foster a customer-focused, accountable, and high-performing culture.
Store Operations & Customer Experience
- Ensure compliance with operational procedures, company policies, and service standards.
- Manage customer complaints, after-sales service, and continuous improvement initiatives.
- Conduct regular store visits and operational audits.
Inventory & Supply Management
- Ensure stock availability, accuracy, and optimal inventory levels.
- Oversee stock counts, transfers, replenishment, and loss prevention.
- Work closely with Purchasing, Warehouse, and Finance teams.
Visual Merchandising & Marketing
- Maintain attractive and consistent visual merchandising standards.
- Support promotions, product launches, and in-store campaigns.
- Monitor market trends and competitor activity.
Financial & Reporting
- Manage store budgets, expenses, margins, and profitability.
- Ensure cash handling and internal controls are properly maintained.
- Prepare regular performance reports and dashboards.
Cross-Functional Collaboration
- Liaise with Operations, Marketing, HR, Finance, Purchasing, and Production teams.
Drive process improvements and support retail growth initiatives
Requirements
Candidate Profile
- Degree/Diploma in Retail Management, Business Administration, Marketing, or related field.
- Minimum 5 years' retail management experience, ideally in a multi-store environment.
- Experience in home furnishings, textiles, interiors, or lifestyle retail is an advantage.
- Strong leadership, commercial acumen, inventory management, and visual merchandising skills.
- Proficient in POS/ERP systems, Excel, and reporting tools.
- Excellent communication, organisational, and customer service skills.
- Fluent in English and French; Mauritian Creole is an asset.