Base Location required: North Carolina, California, Texas, Illinois, New Jersey
Remote Position
About Us
CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.
About this role
As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.
Responsibilities:
Short-Term (First 6–12 Months)
1. Daily Operations & Maintenance
- Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team.
- Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures.
2. Cross-Timezone Alerting & Incident Collaboration
- Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response.
- Perform initial troubleshooting and first-response actions before handing off to the China-based team.
Long-Term (12+ Months)
1. Local Data Center & Compliance Operations
- Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements.
- Enforce local requirements such as access controls for privacy data and data localization/storage.
2. First-Line Incident Response
- Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays.
- Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues.
3. Compliance & Liaison Support
- Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117).
- Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.
Requirements
What We’re Looking For
- Fluent in Mandarin Chinese in listening, speaking, reading and writing.
- Legal to work for any employers. We are not able to provide sponsorship yet.
- Bachelor’s degree in Computer Science or related field.
- 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles.
- Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM.
- Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance.
- Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm.
- Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar.
- Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent.
- Proficiency in at least one scripting or programming language such as Python, Shell, or Go.
- Excellent system design, analytical thinking, and complex troubleshooting skills.
- Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus.
Benefits
Starting Pay: 100 - 140K, depends on experiences, open to negotiation
401(k)
PTO
Paid Holidays
Insurance (Medical+Vision)
CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds.