Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. The job is also possible in part-time (80%+) Ensure Customer Service Level (CSL) targets by optimizing flow of goods with our customers: Responsible for the coordination of efficient execution from order to delivery with focus on promotion quantities, bottlenecks, quotas. Acting as dedicated central contact for our trade partners. Ensure efficient communication and stakeholder management within customer´s supply chain for all order and delivery related topics including customer claims. Acting as responsible communication interface regarding customer order and delivery topics with Sales Key Account and CS&L functions (ATP, Forecasting, Log Ops, External Service) Focus on eCommerce Main accountabilities: Responsible for the coordination of an efficient execution from order to delivery with focus on promotion quantities, bottlenecks and quotas. Acting as dedicated central contact for our trade partners related to all Logistics topics Be the key contact and ensure communication for all supply chain related topics for our trade partner in order to ensure aligned approach in customer topics with our Sales teams and within Supply Chain Ensure analysis and monitoring of customer ordering behavior and structure to define logistic optimization potential and recommend projects as part of our customer business plan and our Mondelez cost agenda. Drive and implement respective projects on time and with respective quality Work proactively on cost avoidance by using the excellent customer contacts to convince our trade partner to accept goods within trade life guarantee Steer and monitor customer performance against Logistic Trade Terms in alignment with Sales and work together with our customers on plans to improve order behavior Verification and implementation of individual customer requirements through systems and interface function to increase effectiveness within the end to end process Support the German productivity agenda through data analytics and governance of RTM (route to market) projects What you bring University degree in business administration or a similar degree with focus on Logistics, Sales, Customer Service Strong communication skills (internal and external stakeholder management) Strong skills in logistic data analysis and modelling Advanced skills in Microsoft packages specifically Excel, PowerPoint, SAP BI, SAP Ability to relate to and influence a diverse group of cross-functional stakeholders 3+ yrs background in CS&L or Sales roles with focus on eCommerce Strong skills in English and German language We particularly welcome applications from people with disabilities. For further support during the application process, please contact the local employee representation for people with disabilities at  [email protected] The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland. No Relocation support available Business Unit Summary Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Customer Collaboration (CLD) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!

Customer Collaboration Manager (m/f/d).

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