Synopsis of the Role Reporting to the Chief Operations Officer (COO), the Head of Enterprise Project Management Office (EPMO) and Organizational Change Management Practice (OCM) provides enterprise-wide leadership and strategic oversight of Equifax Canada’s project and program portfolio, ensuring alignment with business priorities and strategic objectives. This role partners closely with local and global leaders across Product, Technology, and Operations to drive execution excellence, strengthen portfolio governance, and accelerate business outcomes through effective project delivery and organizational change. What you'll do Strategic Leadership, Governance & Portfolio Management Enterprise Methodologies & Frameworks: Develop and implement enterprise-wide project management methodologies aligned with industry best practices (e.g., PMBOK, Agile, Lean), alongside robust Organizational Change Management (OCM) frameworks, tools, and standardized templates. Portfolio Governance & Intake: Establish and manage a standardized project intake, business case evaluation, prioritization, and portfolio management framework aligned with strategic business outcomes. Executive Reporting & Metrics: Develop, track, and report on key performance indicators (KPIs), scorecards, financial forecasts, and status summaries for senior leadership, steering committees, and C-Suite. Continuous Improvement: Evaluate the ongoing effectiveness of current projects and change plans, driving continuous process enhancements and organizational learning Project Intake, Planning & Execution Scope & Capacity Planning: Collaborate with stakeholders to define project scope, deliverables, timelines, budgets, and portfolio resource capacity allocation. Execution & Quality Oversight: Oversee projects execution, ensuring projects adhere to timelines, quality standards, budget limits, and formal scope change controls. Risk Mitigation & Issue Resolution: Conduct risk assessments, implement mitigation plans, and provide direct guidance to project managers to remove operational roadblocks. Kickoffs & Retrospectives: Lead project kickoffs and retrospectives to capture learnings and optimize future project execution. Organizational Change Management & Adoption Change Strategy: Drive end-to-end change management strategies for Canada across corporate, client, supplier, and employee programs. Define clear success metrics (e.g., speed and proficiency of adoption, employee feedback pulse surveys, project ROI, and reduction in rework), leverage structured frameworks such as Prosci/ADKAR or Kotter, and conduct targeted stakeholder engagement activities including impact assessments, executive sponsorship alignment, workshops, and feedback retrospective loops. OCM Capability Building: Own the design, development, and delivery of enterprise OCM education programs, toolkits, and knowledge transfer across internal teams and external partners Team Leadership & Development Team Building & Mentorship: Build, inspire, and lead high-performing EPMO and OCM teams, fostering a collaborative, team-based environment. Coaching & Performance Management: Establish clear performance expectations, conduct execution assessments, provide continuous feedback, and deliver professional development opportunities. What experience you need Education: Bachelor’s degree in Business, Engineering, Computer Science, Organizational Development, or a related field. . Professional Experience: 10+ years of experience in project management and/or change management, including 5+ years in leadership roles overseeing large-scale enterprise projects, multi-faceted change management, or program portfolios. Executive Presence: Exceptional communication, conflict resolution, and stakeholder management skills with demonstrated gravitas to engage and influence C-Suite leadership. Industry Experience: Financial Services or Fintech industry experience is required. EPMO & OCM Scaling: Proven track record of establishing and scaling an enterprise PMO or OCM capability within a rapid-paced, high-growth environment Technical Implementation Background: Hands-on experience with advanced technology implementations, enterprise consulting, cloud-based services, and PM tools such as Jira and MS Project. Project Management Certifications: PMP (Project Management Professional) or PgMP (Program Management Professional) certification Change Management Certifications: PROSCI or CCMP™ (Certified Change Management Professional) designation. What could set you apart Advanced Education: Master’s degree (MBA or relevant advanced field) preferred. Primary Location: CAN-Toronto-5700 Yonge Function: Function - Project, Program and Process Management Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Head of Enterprise Project & Change Management.

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