Scope of Position:
Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department.
Major Duties and Responsibilities:
Operations:
General
- Understand department process flow, constantly looking for areas of improved efficiency.
- Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow
- Be pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required.
- Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).
- Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Ensure all customers standard operating procedures are followed as per the DLSOP
- Follow department process flow, and looking for best practices to improve operational efficiency and productivity
- Create and update DLSOPs
- Escalate issues to Management when necessary, with no delay
- Participate in the transition of new customers if necessary
Order receipt / Quoting
- Receive shipment orders from customers & acknowledge within required timeline
- Prepare, present, and manage pricing/quoting process
Shipment processing
- Execute bookings on behalf of the customer using the appropriate booking tools
- Execute routing of the shipment and update the operational system as needed
- Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner
- Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
- Prepare and submit export customs documents/declarations using Customs systems
- Complete DG check list of all DG files prior delivery to the airline
- Daily contact with airlines (booking) and trucking companies (for all pickup request)
Follow-up & measurement
- Ensure the follow up of CLS shipments and the delivery once customs cleared
- Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts
- Ensure continuous communication with customer and destination offices throughout the entire shipment movement
- Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system
- Track key performance indicators (KPIs) and ensure visibility with customers
- Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed
Sales:
Support the supervisor/manager:
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers
- Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer
- Participate to retention calls.
Qualifications, Experience and Education Requirements
- 1 to 2-year related experience and/or training; or equivalent combination of education and experience
- Good market and product knowledge
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited
- Understanding of air and brokerage documentation process – it is considered a plus
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word).
- IATA certification (preferred, but not mandatory)
- DG certification (preferred, but not mandatory)
- Have a passion for high profile, high pressure shipments moving at a fast pace
- Ambitious, willing, and able to take the next step on in your career
- Able to negotiate
- Fluent in English.
All your information will be kept confidential according to EEO guidelines.
Critical Logistics Service is a 24/7/365 operation.
Working time unevenly, according to the monthly timetable, as follows: 12 hours/day (time interval 07:30-19:30) and 12 hours/night (time interval 19:30-07:30). Rest days will be granted as follows: 24 hours after day shift and 48 hours after the night Shift
or
divided unequal as follows: 8 hours/day from Monday to Friday: 07.30-16.00 ; 08.30-17.00 ; 09.30-18.00 ; 10.30-19.00 ; 11.30-20.00 ; 12.00-20.30 ; 13.00-21.30 ; 14.00-22.30.
Working hours may be modified in accordance with the applicable internal rules/agreements.
Night and weekend shifts incentives in addition to monthly salary as per working schedule.
Expeditors offers excellent benefits:
- Meal Tickets
- Medical Health Plan
- Life & Accidents Insurance
- Day off for your Birthday
- Extra vacation days based on tenure
- Free shuttle service from/to Aviatorilor Metro station
- Employee Stock Purchase Plan
- Employee Referral Program Bonus
- Learning & Development Program
- LinkedIn Learning free access
- Growth opportunities within the company