What You Can Expect: Ashford, Surrey Main Activities Manage requests for deliveries, collections, relocations and installations for key customers Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database Understand the specific requirements of key customers – internal process, customer product etc. Provide quotations to customers on request Liaise with customers, keeping them constantly updated during all stages of the order lifecycle Take ownership of orders from end to end Ensure a professional and efficient service is delivered at all times Order services as required from third party suppliers in relation to customer’s requirements Troubleshoot problems quickly and identify solutions to minimise impact to customer Deal with ad-hoc customer enquiries by phone and e-mail Assist team members as required and provide support to team leader as directed Work with internal staff to ensure a professional and efficient service delivery Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc. Sign off supplier purchase orders (to agreed sign off level) Ensure 100% job file accuracy before passing to accounts team Manage team mail box activity efficiently and line with team/department targets What You Bring: Key Skills and Experience Minimum 3 years Customer Service experience in a similar role Experience of working in a transport, logistics or Installations environment desirable Meticulous attention to detail and a customer focused approach Strong general level of education IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint) Excellent demonstrable communication skills – written and verbal Strong team player with a flexible positive attitude – will need to work extended hours at peak times Capable of working on own initiative, ability to problem solve and identify corrective actions Welcome to Rhenus, where our journey of growth connects with yours. We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. We are on the fast track, ready to unlock untapped potential. At Rhenus, we stand as one global team that thrives on collaboration. Because everyone contributes to our success, we value every voice and embrace every idea. Together, we shape the future of logistics and beyond. Empowered by you. As a logistics service provider, we are the value-added partner for customers all over the world. We analyse highly complex processes along the supply chain and optimise them through individual solutions for procurement, production and distribution. Whatever our customers want to achieve – we stand by their side and pave the way. In our decentrally organised business units, we provide future-orientated services for the logistics of tomorrow. If you have technical problems with your applicant account or if you do wish to withdraw your data, please do not hesitate to contact us via [email protected]

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