Roles & Responsibilities :
Supervise and mentor team, fostering a collaborative and high-performance work environment.
Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.?
Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.?
Maintain compliance with organizational standards and regulatory requirements.?
Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies?
Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.
Educational qualification:
Bachelor’s degree in Computer Science, Information Technology, or a related field.?
Experience :
9 years of experience in IT Support Services.?
ITIL certification is highly desirable.?
Experience in managing a team of 20 or more associates.
Mandatory/requires Skills :
ITIL Framework: In-depth understanding and application of ITIL principles and practices.?
Incident Management: Proven experience in managing and resolving incidents promptly.?
Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?
Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?
Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?
Soft Skills:
Leadership: Ability to lead, motivate, and develop a team effectively.?
Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.?
Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions.?
Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.?
Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.
Preferred Skills :
Experience in a large-scale IT environment supporting diverse technologies and user groups.?
Familiarity with IAM, ticketing tools and technologies.?
Knowledge of scripting languages for automation purposes.