The Workforce Support Specialist, supporting our Toronto location will directly support employees and leaders with day to day HR support. They will support HR policies, procedures and programs. They will have primary support assignments but will be able to support across multiple groups/sites as needed. Reporting to the Sr. Workforce Support Specialist, this individual will be the main point of contact for employees and managers regarding employee relations inquiries for their region.
Critical Objectives/Outcomes
Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale and engagement.
Works in strong collaboration with other workforce support tiers to ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way.
Supports employees and managers w/traditional support type of activities such as promotions, investigations, corrective actions, PIPs terms, and restructuring activities.
Main point of contact for employees for HR related inquiries, complaints and customer service (e.g. case management, policy or protocol navigation).
Primary liaison with HR workforce support leadership regarding policy reviews, policy improvements, training opportunities etc.
Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.
Coach employees leaders as needed on how to navigate and resolve key leadership processes, managing conflicts etc.
Build and maintain relationships & partnerships with assigned sites/groups.
Master our digital toolset, in particular ad.a/ServiceNow. Support and resolve regional employee relations issues using ServiceNow. Continually look for ways to use technology to aid HR and EE experience.
Support key projects passionate about new process or capability development/improvement.
Skills & Capabilities
Excellent verbal and written communication skills.
Detailed understanding of human resources and labor relations principles, practices, and procedures.
Ability to manage multiple priorities /cases at once, knowing when to reach out for support and escalate as needed.
Ability to successfully use digital case management and workflow management tools to complete core activities.
Ability to create and maintain positive relationships with employees, functional leaders, and other stakeholders.
Ability to compile, research, and analyze information.
Ability to compose and present comprehensive reports
Requirements and Prior Experience
Bachelor's degree in Human Resources, Business, or related field required
At least two to four years of related experience required
The role will require occasional travel to the US.
Pay Transparency:
The salary range for this position is $60,000 - $65,000 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.
Reasonable Accommodations Notice:
We are committed to creating an inclusive and accessible workplace. Accommodations are available upon request throughout the recruitment process. Please contact (905) 215-0674 or [email protected] to discuss reasonable accommodations.
Identity Verification Notice:
To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.
Pre-employment Screening Notice:
As part of our hiring process, final candidates may be required to complete reference checks, education verification, and employment history verification. Additional post-offer screenings, where permitted by law, will be conducted in full compliance with applicable local, state, and federal regulations.