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Expert Support Engineer | Quality & Reliability (QnR), the parent company of QnR Group
Role overview
We are looking for an Expert Support Engineer to join Quality & Reliability (QnR) and support the ICT services of a European organization in the field of fusion energy. You will provide high-level consultancy on ICT infrastructure and cybersecurity solutions and act as technical lead.
About QnR Group
QnR Group is a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities cover software engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and ServiceNow solutions, core banking and maritime intelligence.
About the opportunity
QnR Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.
Location: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).
Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.
Good to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.
Requirements
What you'll work on:
- Providing high-level consultancy for ICT infrastructure and cybersecurity solutions
- Monitoring the market for new technologies and proposing suitable solutions
- Designing reference configurations, policies and procedures
- Providing technical lead
What you bring:
- A secondary education diploma
- At least 5+ years of experience in ICT infrastructure and cybersecurity consultancy, design or technical lead roles, or 10+ years of specific domain experience in an international environment
- Deep knowledge of the technical domain in scope and excellent knowledge of the design and implementation of ICT solutions
- Very good organizational and problem-solving skills, a service-oriented attitude, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team
- Excellent oral and written communication skills in English, and the ability to interact effectively with client representatives
Nice to have:
- Hands-on experience with technologies of the client environment, such as Microsoft Azure or AWS, Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, NetApp storage, Cisco, Fortinet or Palo Alto