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Junior Support Engineer | Quality & Reliability (QnR), the parent company of QnR Group
Role overview
We are looking for a Junior Support Engineer to join Quality & Reliability (QnR) and support the ICT services of a European organization in the field of fusion energy. You will help keep ICT services and infrastructure running reliably and act as second-level support for the Service Desk.
About QnR Group
QnR Group is a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities cover software engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and ServiceNow solutions, core banking and maritime intelligence.
About the opportunity
QnR Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.
Location: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).
Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.
Good to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.
Requirements
What you'll work on:
- Supporting the management and maintenance of ICT services and environments (production, preproduction, test)
- Assisting with operational aspects of the ICT infrastructure: patches, upgrades, preventative maintenance, performance, security and backups
- Acting as second-level support for the Service Desk
What you bring:
- A secondary education diploma
- At least 2+ years of experience in ICT infrastructure support or second-level support
- Working knowledge of several of these areas: cybersecurity products and solutions, database management servers, storage and backup infrastructures, Linux operating systems, Microsoft cloud services, Microsoft Windows technologies, network products and solutions, and virtualization technologies
- Good organizational and problem-solving skills, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team
- Good oral and written communication skills in English, and the ability to interact effectively with client representatives
Nice to have:
- Hands-on experience with technologies of the client environment, such as Microsoft Azure and Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, Oracle or Microsoft SQL Server, Cisco, Fortinet or Palo Alto