Lead the Welcome. Shape the Experience.
Cashel Palace Hotel, one of Ireland's most prestigious luxury destinations and a proud member of Relais & Châteaux, is seeking an exceptional Front Office Manager to lead our talented Front Office team.
The Role
As Front Office Manager, you will be responsible for the overall management and performance of the Front Office operation, ensuring the highest standards of guest care are consistently delivered from arrival to departure.
You will lead and develop a team of receptionists, supervisors, porters, and guest service professionals while working closely with Housekeeping, Reservations, Food & Beverage, and Senior Management to ensure a seamless guest journey throughout the hotel.
Key Responsibilities
- Lead the daily operation of the Front Office department in line with five-star luxury standards.
- Deliver outstanding guest experiences and act as an ambassador for the Cashel Palace brand.
- Ensure efficient and professional check-in, check-out and guest service procedures.
- Manage and develop the Front Office team through coaching, training and performance management.
- Drive guest satisfaction, service excellence and departmental engagement.
- Monitor online reviews, guest feedback and service recovery opportunities.
- Oversee room allocation, guest preferences and VIP arrivals.
- Ensure revenue opportunities are maximised through upselling and effective room management.
- Maintain accurate administrative, financial and reporting procedures.
- Manage departmental rosters, payroll and labour costs.
- Collaborate with other departments to ensure seamless service delivery across the hotel.
- Support the hotel leadership team as Manager on Duty when required.
What We're Looking For
- Previous experience as a Front Office Manager, Assistant Front Office Manager or similar leadership role within a luxury hotel environment.
- A passion for delivering exceptional guest experiences.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Commercial awareness with experience managing budgets and labour costs.
- High attention to detail and strong organisational skills.
- Experience with hotel property management systems (Hotsoft experience advantageous).
- Ability to remain calm and professional in a fast-paced environment.
- Flexibility to work evenings, weekends and public holidays as required.
Why Join Cashel Palace Hotel?
- Opportunity to work within one of Ireland's leading luxury hotels.
- Competitive salary and benefits package.
- Career development opportunities.
- Ongoing training and professional development.
- Employee recognition and engagement programmes.
- Meals provided while on duty.
- Employee discounts across group properties.
- A supportive and collaborative leadership culture.
Qualifications & Experience
- Minimum 3 years' experience in a Front Office Management, Assistant Front Office Manager, or equivalent supervisory role within a four or five-star hotel environment.
- Proven experience leading, motivating and developing high-performing guest service teams.
- Third-level qualification in Hospitality Management, Business, Tourism or a related discipline is desirable.
- Strong understanding of luxury hospitality standards and guest expectations.
- Experience working with hotel property management systems; Hotsoft experience would be advantageous.
- Demonstrated ability to manage departmental budgets, payroll and labour costs.
- Excellent communication, organisational and problem-solving skills.
- Strong commercial awareness with a focus on guest satisfaction and revenue generation.
- Proficient in Microsoft Office applications and hotel reporting systems.
- Ability to make effective decisions in a fast-paced operational environment.
- Flexibility to work evenings, weekends and public holidays as required.
- Eligibility to work in Ireland.
Personal Attributes
- A natural leader who inspires confidence and professionalism.
- Passionate about delivering exceptional guest experiences.
- Calm, composed and solutions-focused under pressure.
- Highly organised with exceptional attention to detail.
- Professional, polished and guest-focused in all interactions.
- Collaborative and supportive team player with a positive attitude.
- Committed to continuous improvement and driving service excellence.
Great employee benefits as part of the overall package.
Employee discount
Bike to work scheme
Employee Assistance Program
Food allowance
Company events
Additional leave