We're looking for a dynamic and results-driven Assistant Manager to join our team at our 3951 Taylorsville rd. location in Louisville, United States. In this pivotal role, you will support the Store Manager in overseeing daily operations while leading and motivating a dedicated team. You'll be instrumental in delivering exceptional customer experiences, maintaining operational excellence, and driving store performance. This position offers an exciting opportunity to develop your leadership skills in a fast-paced, collaborative environment where your contributions directly impact our success.
- Oversee and manage daily store operations, including opening and closing procedures, to ensure smooth and efficient workflow
- Lead, motivate, and mentor team members to maintain high performance standards and foster a positive work culture
- Run shifts efficiently while ensuring timely order preparation, accurate processing, and quality delivery
- Handle cash transactions, reconcile registers, and maintain accurate financial records with meticulous attention to detail
- Interact professionally and empathetically with customers, addressing concerns promptly and ensuring satisfaction
- Answer phones, process customer orders accurately, and manage customer inquiries with exceptional communication skills
- Maintain a clean, organized, and safe work environment that complies with company standards and health regulations
- Train and develop new team members through comprehensive onboarding and ongoing skill development
- Implement, enforce, and communicate company policies and procedures consistently across all team members
- Collaborate with the Store Manager to analyze performance metrics, achieve sales targets, and identify opportunities for store improvement
- Manage inventory, monitor stock levels, and contribute to efficient inventory control and ordering processes
- Make decisive decisions in high-pressure situations while remaining calm, organized, and solution-focused
- Demonstrate resilience and adaptability when responding to operational challenges and changing business needs
- Proven experience in customer service, food service, or retail management environment
- Strong leadership and team management skills with the ability to inspire and develop others
- Excellent communication and interpersonal abilities to work effectively with diverse team members and customers
- Proficiency in math, analytical thinking, and problem-solving capabilities
- Demonstrated ability to multitask and work efficiently in a fast-paced, high-volume environment
- Detail-oriented mindset with a strong focus on accuracy, quality, and operational excellence
- Physical ability to lift up to 25 pounds regularly and stand for extended periods
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed
- Basic computer skills for order processing, inventory management, and point-of-sale systems
- Strong financial acumen and experience handling cash transactions and reconciliation
- Proven ability to train, mentor, and coach team members effectively
- Exceptional customer complaint resolution and conflict management skills
- Decision-making capability and assertiveness in managing operational challenges
- High school diploma or equivalent (preferred)
- Food safety certification or willingness to obtain (preferred)
- Positive attitude, enthusiasm, and genuine commitment to delivering outstanding customer experiences