Job Title: Healthcare Scheduling Coordinator
Position type: Part-Time
Working Hours: Monday, Tuesday, Thursday, Friday, and Saturday, from 9:00 AM to 1:00 PM Eastern Time
Salary rate: $6
Key Responsibilities:
- Manage patient appointments, cancellations, and rescheduling using Jane EHR. Match clients with appropriate clinicians based on specialties, availability, and scheduling requirements.
- Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
- Assist with billing and coding for individual and family counseling sessions, ensuring accuracy and coordinating with the billing team.
- Collect insurance, payment, and intake information, assist patients with registration, and ensure all required documentation is completed.
- Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls while maintaining professional and empathetic communication.
- Provide daily operational assistance, maintain accurate patient records, and support clinicians during counseling sessions.
- Assist with onboarding new counselors, reviewing required documents, tracking outstanding requirements, and maintaining onboarding checklists.
- Maintain administrative records using Google Workspace, communicate with team members, and support process improvements.
- Assist with insurance authorization requirements and related follow-ups as needed.
Requirements
- Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows.
- Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice.
- Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.
- Working knowledge of behavioral health billing and coding, including individual and family counseling services.
- Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting.
- Excellent spoken and written English communication skills, with the ability to communicate professionally and empathetically with patients.
- Strong organizational skills, attention to detail, and ability to manage multiple responsibilities independently.
- Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.
- Ability to work U.S. Eastern Time hours, including evening and Saturday coverage.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.