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Join our team today and build your next career chapter with Grecotel.
Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Reservations Agent to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system
- Respond to guest inquiries regarding room availability, rates, amenities, and promotions
- Assist guests with modifications or cancellations to existing reservations
- Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
- Process payment transactions and ensure accuracy in billing and financial documentation
- Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests
- Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution
Requirements
- Diploma or bachelor’s degree in hospitality management or related field
- 1–3 years of experience in luxury hotel reservations, ideally within a high-end hospitality environment
- Strong attention to detail and accuracy in data entry
- Ability to multitask and prioritize tasks in a fast-paced, luxury hospitality environment.
- Familiarity with hotel reservation systems and proficiency in using computer systems and software
- Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations
- Experience in sales and upselling to promote additional services and packages effectively
- Proficiency in English and Greek (both written and spoken) proficiency in additional languages is a plus
- Strong ability to work effectively in a team-oriented environment
Benefits
- Competitive salary package and additional benefits
- Career development within Greece's leading hospitality group
- Opportunities for internal mobility and long-term career growth
- Access to training and educational programs
- A dynamic and supportive working environment
- Employee discounts across Grecotel hotels and selected partner businesses
- A people-focused culture built on teamwork, respect and excellence