Key Responsibilities
1. Dealer Network Performance Management
- Support the OEM Dealer Development team in the design and execution of the local Business Management strategy.
- Analyse dealer performance data and KPIs to proactively identify business risks, performance gaps, and improvement opportunities across the network.
- Conduct ad hoc business analyses to support OEM decision-making, strategic planning, and performance reviews.
- Develop practical, data-backed recommendations to improve dealer profitability, operational efficiency, and customer experience performance.
2. InsightBM Platform Support & Engagement
- Champion the adoption and effective use of the InsightBM business intelligence platform across the dealer network and OEM teams.
- Support ongoing improvements in data quality, reporting accuracy, and dashboard utilisation within the InsightBM platform.
- Design and deliver training programmes for OEM personnel and dealer teams on platform functionality and best practices.
- Monitor and report on dealer engagement levels with the platform, implementing targeted interventions to increase participation and adoption where needed.
3. Coaching & Consulting
- Deliver structured coaching interventions to help dealer management teams understand, interpret, and act on their business performance data.
- Educate dealers on core Business Management principles — including financial statement interpretation, KPI management, and operational best practices.
- Support dealers in translating performance insights into concrete, prioritised operational action plans with clear accountability and timelines.
4. Stakeholder Management
- Build and maintain trusted, productive relationships with OEM stakeholders, Dealer Development Managers, and dealer principals.
- Act as a credible business advisor to both OEM teams and dealer leadership, providing objective analysis and strategic guidance.
- Facilitate effective communication and alignment between the OEM, dealer network, and MSX consulting teams.
5. Project Coordination
- Coordinate the planning and delivery of advanced consulting projects executed by MSX Performance Improvement Consultants, ensuring alignment with client objectives and timelines.
- Support the implementation of Performance Groups, dealer development programmes, and other structured improvement initiatives.
- Track project milestones, outcomes, and follow-up actions; report progress to MSX and OEM leadership.
Education
- Bachelor's Degree in Accounting, Finance, Business Management, Commerce, or a closely related discipline.
- Professional accounting or finance qualification (e.g., CA(SA), CIMA, ACCA, or equivalent).
Experience
- Minimum 5 years of relevant professional experience in automotive retail, dealer operations, business management, dealership finance, or dealer development.
- Demonstrable experience working with automotive OEMs and/or dealer networks in South Africa. (Essential)
- Strong working knowledge of automotive retail business models, dealership financial statements (composite reporting), and dealer performance management frameworks. (Essential)
- Previous experience in training delivery, performance coaching, or consulting engagements within the automotive sector. (Highly Desirable)
Knowledge, Skills & Competencies
Technical & Analytical Skills
- Strong financial analysis capability, including proficiency in reading and interpreting dealer composite financial statements.
- Ability to analyse multi-dimensional KPI datasets to identify root causes, trends, and business improvement opportunities.
- Solid understanding of dealership profit drivers across all departments: New & Used Vehicle Sales, Aftersales, Parts, Service, and Customer Experience (CX).
- Hands-on experience with business intelligence and data reporting platforms.
- Advanced proficiency in Microsoft Excel; Power BI experience preferred.
Consulting & Problem-Solving Skills
- Structured analytical approach to complex business challenges.
- Ability to translate data and insights into clear, actionable business recommendations tailored to the audience.
- Proven capability in preparing and presenting executive-level performance reports and business cases.
- Experience facilitating workshops, training sessions, and performance review meetings.
Interpersonal & Leadership Skills
- Excellent verbal and written communication skills in English; additional South African languages are an advantage.
- Demonstrated ability to influence and build credibility with dealer principals and senior OEM stakeholders.
- Strong coaching, facilitation, and active listening skills.
- Self-motivated, proactive, and capable of working autonomously within a client-embedded environment.
- High degree of professionalism, discretion, and cultural sensitivity when operating within a client organisation.
Success Measures
The Business Management Consultant will be assessed against the following performance indicators:
Platform Engagement | Improvement in dealer engagement rates with the InsightBM platform
Reporting Quality | Accuracy, consistency, and timeliness of business management reporting
Action Plan Adoption | Proportion of dealers implementing recommended operational action plans
Stakeholder Satisfaction | OEM and internal MSX stakeholder satisfaction ratings
Training Delivery | Completion of planned coaching and training programmes across the network
Performance Improvement | Identification and realisation of measurable dealer performance gains
Project Delivery | On-time, on-quality delivery of consulting interventions and performance programmes
Ideal Candidate Profile
The ideal candidate is a commercially astute automotive professional who combines deep dealership financial knowledge with the consulting skills to translate analysis into action. They have walked the floor of South African dealerships, understand the pressures dealer principals face, and have the gravitas to engage OEM leadership with confidence.
They are as comfortable building a financial model in Excel as they are facilitating a performance review with a room full of dealer managers. They bring structure to complexity, turn data into stories, and hold others accountable to improvement plans with professionalism and empathy.
Above all, they are passionate about sustainable dealer performance improvement — and have the track record to prove it.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.