Main Purpose The Receptionist must understand the importance of creating a positive and professional first impression on callers and visitors. To provide a concierge image of: Being helpful and approachable to our guests and internal staff To focus and to provide the very best in “guest service” Reception Areas must always be in a “clean and neat” environment Key Responsibilities Attend to phone calls and transferring them to the appropriate person or department. Taking messages and forwarding them to the appropriate person, if needed Demonstrate keen awareness and initiative at the reception area, identifying needs early and ensuring efficient, friendly and professional service Manage all mail and courier activities, including letterbox collection, distribution and documentation Regular updates of the telephone directory Knowledgeable in operating procedures for coffee machines, kitchen appliances and meeting room equipment Manage all booking arrangement for meetings and video conferences dial in setup Respond to requests for changing of lighting tubes, air-conditioning, toilet malfunctioning, etc and liaise with building maintenance team to service the requests Attend to guests and serving of beverages and meals Ordering and collection of food for Breakfast/Lunch meetings and Board meetings Setting up tables and chairs for meal service May be asked to work on some weekend for events and meetings Assist with catering orders for events and meetings Manage and maintain accurate inventory records for dining and pantry items, including cutlery, glassware, serving wares, other pantry supplies and stationery for meeting rooms Observe and respond proactively to visitor flow, meeting room usage, and office activities Knowledge, Skills and Abilities Minimum 3 years of relevant experience Ability to communicate effectively with team members to ensure smooth daily operations Ability to work in diverse environment Understand the necessity for confidentiality Motivated, Enthusiastic, Organised and Able to Multitask Relevant experience with good telephone etiquette Demonstrate punctuality, reliability, and good teamwork Diploma and above Trafigura provides critical resources to the world. Founded over 30 years ago and owned by its employees, the Group is at the heart of global supply, using its deep understanding of commodity markets to make supply chains more efficient, secure and sustainable. Working across a global network, the Group deploys infrastructure, logistics, financing and market expertise to move energy and commodities from where they are produced to where they are needed. By connecting producers and consumers, it brings transparency, resilience and trust to complex supply chains. The business supplies the energy and commodities the world needs today, including oil and petroleum products, metals and minerals, gas and power, while investing in lower-carbon solutions for the future. The Trafigura Group also comprises industrial assets and operating businesses including multi-metals producer Nyrstar, fuel storage and distribution company Puma Energy, fuel supplier and distributor Greenergy, and the Impala Terminals joint venture. The Group employs approximately 14,500 people, of whom more than 1,400 are shareholders, and operates in over 150 countries. Careers at Trafigura A career at Trafigura offers the opportunity to take on meaningful responsibility from an early stage and contribute to a business that plays a vital role in the global economy. As an employee-owned company, we foster a high-performance culture where individuals are empowered to take ownership, challenge themselves and make an impact. We value curiosity, initiative and collaboration, and invest in helping our people develop the skills, experience and networks needed to succeed. Working alongside talented colleagues from diverse backgrounds, employees are given opportunities to learn continuously, solve complex problems and build rewarding international careers. Whether in commercial, operational, technical or corporate functions, our people are trusted to contribute, grow and lead throughout their careers.

Receptionist.

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