Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. Position Summary: The global head of data network operations is a senior technology management role responsible for the strategy, governance and day-to-day reliability of Bank of America’s global data network. This role leads a large, distributed organization providing deeply technical level 2 and level 3 network operational support for our datacenter network, core network, branch, campus and SD-WAN networks, wireless and network Access Authentication and Authorization environments (AAA) that operates 24x7, ensuring secure, resilient, and performant connectivity across data centers, cloud, branches, trading floors and end-user environments. You will drive the transformation of data network operations from traditional ticket-driven models to data-centric, AI and automation first operating models to predict, prevent and rapidly remediate issues at scale. Responsibilities: Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization Contributes to the technology strategy for their technical domain Lead global teams responsible for proactive response and service restoration for the enterprise data network and related services. Diagnose and resolves complex network issues across routing, switching, SD-WAN, firewalls, load balancers. Define and own the strategy for data network operations, aligned with Bank of America’s business, risk and technology roadmaps. Advances automation and AI-assisted operations to reduce manual effort (toil), improve consistency, ensure process adherence and enhance network reliability Implement AI-driven runbooks, self-healing workflows, and intelligent routing of incidents to reduce noise and accelerate resolution. Identify and drive workload reduction, automation opportunities, and process simplification to free capacity for higher-value engineering work. Design and implement a modern operating model that integrates NOC, SRE, and automation capabilities, including follow-the-sun support. Track and improve operational KPI’s for the data network operations team (MTTD, MTTR, change success rates, incident volumes, automation coverage, etc.) Foster a blameless, learning-oriented culture that emphasizes reliability, transparency and continuous improvement. Upskill the organization in automation, AI, data literacy, and modern network technologies. This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. Strong communication and problem-solving skills are a must. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Required Qualifications: 15+ years in large-scale network operations, infrastructure engineering, or related domains, with at least 7+ years in senior leadership roles in complex, multi-vendor, regulated enterprises (preferably global financial services). Proven track record leading global 24x7 follow the sun operations teams and major incident management for mission critical environments. Expert-level experience network technologies: Routing & Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN. Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision. Experience with SDWAN, preferred if on Cloudgenix and Cisco. Experience with other network technologies: WAN, MAN, LAN, Optical, Routing, Switching, Firewall, Proxy/Threat Prevention, DDI, Load Balancing, and AAA. Knowledge of Technology Process frameworks & philosophies (ITIL, Agile, LEAN, DevOps). Strong business partnership skills – able to build business relationships across the organization and positively influence colleagues. Capability to summarize complex issues into executive summaries. Willing to work some irregular hours based on the needs of global operating model and the location of clients. Strong analytical skills with ability to identify gaps, challenge others with positive intent, and drive debate towards identification and remediation of underlying risks. Knowledge of regulatory risk management in Technology and Information Security domains. Desired Qualifications: Bachelor’s degree in Telecommunications, Computer Science, Information Security, or a related technical discipline. Relevant Industry certifications in Network Technologies. Experience working in an Agile environment. ITIL\Agile Certification. Demonstrated executive presence, including the ability to confidently present to senior leaders and articulate decisions grounded in data, client impact, and strategic alignment. Skills: Incident command excellence Executive communication under pressure Operational risk management Strong prioritization and triage Data-driven operations Talent development & coaching Grit and resilience Big picture thinking Ownership Leading with empathy Adaptability Enterprise mindset Systems thinker Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

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