Overview
- Over a decade of hands-on experience in IT infrastructure, demonstrating deep technical and managerial capabilities.
- Successfully led IT teams and handled operational escalations, consistently meeting stringent SLAs—including those tied to financial penalties.
- Strong background in designing support processes and procedures to fulfil contractual commitments with clients.
- Proficient in cloud platforms and system technologies including OCI, AWS, Linux, LAN/WAN, load balancers, secure VPNs, and disaster recovery planning and execution.
- Skilled in deploying, configuring, and maintaining infrastructure components across all system layers.
🛠️Technical Expertise
- L3 support experience with day-to-day operations and runtime system management.
- Advanced knowledge of Active Directory, Group Policy, DNS, DHCP, print servers, ADFS, and terminal services.
- Administered IIS, FTP, and SMTP services.
- Managed patch deployment tools like WSUS and SCCM.
- Ensured optimal performance, reliability, and availability across systems.
- Expertise in antivirus platforms and vulnerability remediation.
- Provided robust support across both build and run phases of projects.
- Hardened servers against threats and supported data backup and recovery strategies.
- Familiar with data replication and migration methodologies.
- Automated operational workflows using PowerShell and batch scripts.
- Oversaw change management and regularly updated stakeholders with progress reports.
- Swiftly addressed incidents, investigated root causes, and resolved issues efficiently.
💬 Soft Skills & Collaboration
- Strong communication abilities—both written and verbal.
- Effective contributor in collaborative, team-centric environments.
- Able to combine analytical thinking with creativity to troubleshoot and innovate.
📋 Roles and Responsibilities
- Define and implement IT infrastructure strategies, ensuring alignment with organizational goals.
- Lead and mentor a team of IT professionals, fostering a culture of continuous improvement.
- Oversee the design, deployment, and maintenance of scalable and secure IT systems.
- Collaborate with cross-functional teams to ensure seamless integration of infrastructure solutions.
- Monitor and optimize system performance, identifying and addressing potential bottlenecks.
- Develop and enforce IT policies, standards, and best practices.
- Manage vendor relationships and negotiate contracts to ensure cost-effective solutions.
- Stay updated on emerging technologies and assess their potential impact on the organization.
- Ensure compliance with regulatory requirements and industry standards.
- Drive disaster recovery planning and business continuity initiatives.