Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Corporate Services/Other Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $101,600.00 - $167,600.00 Target Openings 1 What Is the Opportunity? Serves as Corporate Real Estate's on-site presence and office manager for the NYC office, including the executive C-suite and conference space, approximately 300 employees. Owns everything facility related at the site: building services, furniture, seating, reconfigurations, events, and the vendor network. Supervises executive reception and mailroom operations, supports executive conference center activities, food and beverage services, and triages Corporate Real Estate requests at other sites. A highly visible front-of-house role combining facilities depth with executive presence. Demonstrate strong communication skills and the ability to engage effectively with senior leaders, offering sound advice, practical solutions, and well-reasoned recommendations to support decision-making. What Will You Do? Serve as Resident Manager for the NYC office, owning space condition, service delivery, occupant needs, and rolling reconfigurations. Conduct documented walkthroughs, hold the office to the highest corporate standard, and track work orders through completion. Supervise Executive Reception desk activities ensuring smooth workflow and securing back-up coverage support as needed. Supervise mailroom operations staff to ensure timely handling of all incoming and outgoing mail. Responsible for maintenance of postage and mail equipment. Own recurring facility services: painting, carpet cleaning, kitchen and pantry cleaning, window coverings and cleaning, moving, and appliance repair. Manage the janitorial relationship, inspecting work against daily, weekly, and monthly scopes. Own the landlord relationship, working with building engineers on air conditioning, electrical, plumbing, and building work. Serve as first response for hot and cold calls, logging them in the building management system through resolution. Manage overtime HVAC, freight requests, and contractor access. Own permanent seating arrangements and serve as point of contact for seating requests, applying company standards for office eligibility, hybrid work, and how census drives seating. Own all furniture: inventory, storage, redeployment, specification, and disposal. Design room layouts from existing inventory and produce diagrams or renderings. Source rentals and manage office moves end to end. Own the vendor network and contracts: service levels, agreements, purchase orders, invoicing, and renewal dates and payments so no agreement lapses. Run periodic competitive RFPs with Procurement and CBRE. Partner closely with the Event Management and Conference Services teams. Keep executive and conference spaces meeting-ready and support executive conference center activities with the on-site administrative team. Own event logistics: space plan, layout, furniture, contracted staffing, food and beverage through internal dining partners and external catering, and the budget with stakeholder agreement confirmed in advance. Be on site during events, including recurring programming such as monthly all employee lunches. Perform hands-on tasks such as resetting rooms and restocking supplies. Serve as the polished front-of-house presence, receiving executives, clients, and guests and handling schedules, guest identities, and confidential activity with complete discretion. Triage simple audiovisual issues and manage welcome media wall content. Own the aesthetic and sensory experience: scent, floral and plants, lighting, seasonal decor, and the first impression at reception. Maintain and restock amenity and hospitality inventory. Support Corporate Real Estate initiatives beyond NYC, triaging requests and issues at other sites. Travel as needed. Support development and management of the NYC office and facilities operating budget: planning, forecasting, accruals, and cost efficiency. Serve as liaison to Corporate Security, HR, Technology, Communications, and business unit leadership. Support employee workplace needs, onboarding, and accommodations with HR. Lead and execute projects to satisfy the needs and requests of the executive C-suite. Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor's degree Two years of management and supervisory experience; ability to provide clear instruction, set expectations and performance guidelines. Background in contract review and administration: scope, term, pricing, service levels, and renewals. Knowledgeable with the logistical aspects of events planning and experience supporting high-level executive events. Exceptional executive presence with ability to maintain discretion in a confidential, high-touch, guest-facing service environment. Credibility to hold a standard among staff and vendors and the agility to absorb last-minute change. Excellent written and verbal communication, including correspondence appropriate for a C-suite audience. Fluency in NYC high-rise building management and systems, including base building versus tenant systems, HVAC distribution, after-hours procedures, freight operations, and union rules and labor jurisdiction. Able to speak credibly with engineers and trades. Practical command of running a facility: preventive maintenance, service contracts, contractor access requirements, cleaning standards, and inspection practice. Experience managing office budgets to ensure cost efficiencies. Experience managing furniture inventory, specification, and reconfiguration at scale, with creativity in repurposing what is already available. What is a Must Have? 4 years of experience in Corporate Real Estate or facilities or office management. On site five days per week, with flexibility for non-traditional hours including early mornings, evenings, and occasional weekends. Travel to support other company locations as needed. Fluency in Microsoft Office suite of tools. Able to lift up to 25 pounds, with or without reasonable accommodation. What Is in It for You? Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/. Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland. >> Explore life at Travelers . Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support. >> Discover diversity and inclusion. Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits . Travelers has been recognized by organizations such as G.I. Jobs and Military Times. >> Read more about recognition. Our employees are valuable assets to their hometowns, volunteering for important causes each year. >> Learn about community involvement. Imagine other opportunities here.

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