City/State Charlottesville, VA Work Shift First (Days) Overview: JOB DESCRIPTION Designs, produces, and analyzes customer operations data to support business operations and strategic initiatives. Creates and maintains reports for operational processes, performance metrics, and special projects. Utilizes applications, databases, information systems, statistical tools, and analytical principles to monitor trends, evaluate performance, and provide actionable insights. Assists in the implementation, maintenance, enhancement, and continuous improvement of information systems, reporting processes, and operational workflows. MINIMUM REQUIRED EDUCATION Bachelor's Degree preferred. MINIMUM REQUIRED EXPERIENCE Three years of related experience required in one or more of the following areas: Operations Information Technology (IT) Reporting Related Business Experience MINIMUM REQUIRED COMPETENCIES Knowledge of operational processes, reporting methodologies, information systems, and data analysis principles. Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and communicate findings effectively. Experience working with databases, reporting tools, and multiple software applications. Ability to manage priorities, maintain data accuracy, and support process improvement initiatives. Strong organizational, communication, and customer service skills. RESPONSIBILITIES Designs, develops, and maintains operational and business reports. Creates and distributes routine and ad hoc reports to support business operations and special projects. Analyzes operational data to identify trends, risks, and opportunities for improvement. Monitors performance metrics and provides reporting insights to leadership. Utilizes databases, information systems, and analytical tools to support business objectives. Assists with the implementation, maintenance, and enhancement of information systems. Collaborates with operational leaders to identify reporting needs and process improvement opportunities. Supports special projects through data collection, analysis, and reporting. Ensures data integrity, accuracy, and consistency across reporting platforms. Performs other duties as assigned. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $76,086.40 - $115,585.60 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!

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