Main duties and requirements
The Fieldwork Co-ordinator is responsible for overseeing the end-to-end delivery of international fieldwork projects within SAM, either through InterCo or when fieldwork is outsourced to external suppliers. Acting as the key liaison between clients, internal stakeholders, and fieldwork partners, the role ensures projects are delivered efficiently, on time, within budget, and to the highest quality standards. Responsibilities include project planning and tracking, supplier management, budget oversight, issue resolution, performance reporting, audit support, and the identification and sharing of best practices to drive operational excellence.
Project Planning and Feasibility
- Cost InterCo fieldwork using established ratecards or in collaboration with InterCo colleagues.
- Source, evaluate, and obtain quotations from external fieldwork suppliers when necessary.
- Recommend and appoint external suppliers based on project requirements, budget, quality standards, and capacity.
Project Delivery & Management
- Manage the day-to-day delivery of projects from commission through to completion of data collection.
- Coordinate project kick-off meetings with all relevant stakeholders.
- Develop and maintain detailed project plans and timelines, monitoring progress against key milestones.
- Monitor recruitment performance against agreed quotas and project specifications.
- Ensure fieldwork is delivered on time, within budget, to the required quality standards and in line with client expectations.
- Manage project changes, including updates to timelines, scope, quotas, or recruitment requirements.
- Proactively identify project risks and implement mitigation plans to minimise impact on project delivery.
- Escalate project issues and delivery risks as appropriate.
Stakeholder & Client Management
- Act as the central point of contact between clients, research teams, fieldwork teams and external suppliers.
- Provide regular project updates and status reports to stakeholders.
- Liaise with research teams and clients to resolve any fieldwork issues to ensure smooth project execution and high levels of client satisfaction.
Supplier Management
- Develop and maintain relationships with fieldwork suppliers across multiple markets.
- Monitor supplier performance against agreed service levels, timelines and quality standards.
- Conduct post-project evaluations and provide feedback where appropriate.
- Maintain awareness of supplier capabilities, strengths, and market coverage to support future project requirements.
- Support the onboarding, evaluation, and ongoing performance management of fieldwork suppliers.
Financial & Performance Management
- Monitor project budgets and supplier costs, escalating concerns where necessary.
- Raise purchase orders and support the processing of supplier invoices.
Quality, Compliance & Continuous Improvement
- Support audit activities to ensure adherence to agreed processes and quality standards.
- Ensure project documentation and supplier activities comply with company processes, information security requirements, and applicable data protection regulations.
- Identify and promote best practice, sharing learnings and improvements across internal teams.
- Graduate level qualification (or equivalent experience).
- Strong IT skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent verbal and written communication skills.
- High level of attention to detail and organisational ability.
- Able to work under pressure in a fast-paced environment with time sensitive deadlines.