About the role
Lead a team of approximately seven or eight Home Sales Advisors who help homeowners evaluate Opendoor’s selling options. You’ll develop the team through hands-on sales coaching, strengthen conversion and closing performance, and help advisors deliver a simple, reliable customer experience.
This role combines sharp sales judgment with practical operational problem-solving. Most of your time will focus on listening to calls, coaching individuals and delivering training. You’ll also handle escalations, remove blockers and improve how the team works.
What you'll do
- Listen to calls and review customer communications to identify each advisor’s strengths and development needs, then provide specific, individualized coaching.
- Drive data-driven performance management: use sales and pipeline data to uncover improvement opportunities, turn insights into targeted coaching or process changes, execute with the team, and measure results against a clear baseline.
- Identify recurring patterns across advisors and build and deliver training that helps the whole team improve.
- Manage team performance through closings, conversion rates and the behaviors that influence those outcomes.
- Help advisors handle customer escalations and transaction challenges, troubleshoot issues and coordinate next steps with the right partners.
- Monitor pipelines, prioritize opportunities and reassign leads when needed to support consistent follow-through.
- Improve workflows and organization so advisors can balance effective selling with responsive, accurate service.
- Encourage practical AI learning and experimentation, helping the team identify useful applications and verify results.
- Communicate feedback, performance risks and operational issues early, and follow through on agreed actions.
What you'll need
- Demonstrated ability to lead and develop a sales or customer-facing team through coaching, feedback and accountability.
- Sharp consultative sales judgment: you can explain what makes a customer conversation effective and help someone improve it.
- Demonstrated data-driven performance management: using data to identify a performance opportunity, personally execute an improvement and evaluate the outcome.
- Experience turning individual coaching needs and recurring performance themes into practical team training.
- Sound judgment in customer escalations, operational problem-solving and prioritizing competing needs.
- The ability to learn complex systems, investigate blockers and simplify workflows while maintaining customer care and accuracy.
- Clear communication and a willingness to give candid feedback, collaborate across teams and adapt as the business changes.
- Curiosity about AI and an ability to help others develop useful, responsible habits with new tools.
- A real estate license. Be prepared to share which licenses you hold and where you are licensed.
Your First 30 Days
- Build familiarity with Opendoor’s systems and workflows and begin handling escalations with the appropriate support.
- Develop a clear view of each advisor’s sales strengths and gaps through call and communication reviews, and begin individualized coaching.
- Identify shared opportunities across the team and translate them into practical training.
Location
We're looking for team members who are enthusiastic about an in-office culture — people who want to build alongside others and not from a distance. This role is based in one of our talent hubs where we welcome everyone 5 days a week with the requirement of Mo, Tu, Th, Fri.
About Opendoor
At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.