We are looking for an experienced IT Application Support Engineer to join our team, ensuring the stability, performance, and continuous improvement of critical applications within a banking environment.
This role is focused on production support, monitoring, maintenance, release management, and technical application support in a Mainframe ecosystem.
The ideal candidate will bring strong analytical skills, a proactive mindset, and previous experience working in complex production environments.
You will play a key role in ensuring service stability, incident resolution, application monitoring, release coordination, and continuous improvement of operational processes.
Key Responsibilities
Production Support & Monitoring
- Provide technical and functional support for critical business applications.
- Monitor batch processing activities and application workflows.
- Ensure the smooth operation of production and non-production environments.
- Investigate and resolve technical incidents and production issues.
- Perform root cause analysis and implement preventive actions.
- Monitor technical and functional application performance, ensuring optimal user experience.
- Recover files and manage data restoration activities when required.
Environment & Infrastructure Management
- Manage the opening and closing of UAT environments.
- Execute scripts and environment parameterization requests.
- Perform data refresh activities, including database copy and masking from Production to UAT environments.
- Support application integrations and operational processes.
Release & Deployment Management
- Coordinate application releases across multiple environments.
- Compile, package, and deploy software releases.
- Prepare and coordinate production migrations with Planning, DBA, and Production teams.
- Maintain non-regression environments and ensure alignment across environments.
- Prepare GUI packages and deployment artifacts.
Continuous Improvement
- Develop and maintain operational documentation and procedures.
- Automate repetitive tasks and improve monitoring capabilities.
- Contribute to service reliability and operational excellence initiatives.
- Support change management activities and functional enhancement requests.
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
- 6+ years of professional experience in Application Support, Production Support, IT Operations, or a similar role.
- Previous experience supporting applications in complex enterprise environments.
- Strong analytical and troubleshooting skills.
- Ability to understand business requirements and translate them into technical solutions.
- Experience with SDLC methodologies and software lifecycle management.
- Experience creating technical documentation, operational procedures, and process flows.
- Excellent communication skills and ability to work within international teams.
- Fluent English (written and spoken).
Mandatory Technical Skills
- IBM Mainframe (z/OS)
- TSO
- COBOL
- CICS
- JCL
- DB2
- SQL
- OPC Scheduler
- Unix Shell Scripting
- Oracle SQL
- File Transfer Technologies (FTP, SFTP, MQ, CFT)