Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects
1. Client Support:
- Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
- Build and maintain strong, long-term relationships with key client contacts.
- Understand client objectives, challenges, and requirements.
2. Account Management:
- Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team.
- Monitor account performance and ensure contract deliverables are met.
- Track and report on key account metrics and KPIs.
3. Cross-functional Collaboration:
- Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
- Facilitate communication and information flow between clients and the company.
4. Problem Resolution:
- Proactively identify and address any issues or challenges that may arise within key accounts.
- Work with the Merchant Support team to find timely and effective solutions.
5. Documentation and Reporting:
- Maintain accurate and up-to-date records of key account interactions and transactions.
- Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.
6. Strong leadership skills :
- Able to manage multiple priorities effectively
- Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner)
- Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field.
- 3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
- Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa.
- Outstanding execution skills coupled with analytical capabilities and attention to detail.
- Ability to plan, work to a structured timetable, and be focused on deliverables.
- Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
- A self-starter, able to work as part of a team.
- Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.