About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Network Operations Center Supervisor About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today! What can you expect in a Network Operations Center Supervisor role with TaskUs: Think of yourself as someone who will manage a team of NOC analysts across multiple shifts in a 24/7/365 environment, handling scheduling, time tracking, and shift handoffs. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being an NOC Supervisor. Key Responsibilities: Manage a team of NOC analysts across multiple shifts in a 24/7/365 environment, handling scheduling, time tracking, and shift handoffs Onboard new hires, conduct ongoing technical training, and mentor staff on troubleshooting techniques and protocol adherence Conduct regular performance reviews, hold one-on-one check-ins, and implement improvement plans to ensure team metrics meet organizational standards Act as the primary escalation point for critical network outages, coordinating bridge calls and directing recovery efforts Route complex issues to Tier 3 engineering, telecommunications vendors, or third-party service providers, remaining engaged until resolution Lead post-incident reviews to determine the root cause of systemic issues and implement preventative measures Oversee the continuous monitoring of network devices, servers, and applications using enterprise tools Ensure all incidents and service requests are acknowledged, triaged, and resolved within contracted Service Level Agreements Develop, maintain, and enforce NOC runbooks, workflows, and escalation matrices Evaluate existing monitoring systems and ticketing platforms to recommend configuration changes that improve alert accuracy and reduce alert fatigue Required Qualifications: Minimum 5 years of experience in data integration, engineering, and database development. Minimum of 1 year Network Administration experience with in-depth hands-on experience in managing switches, routers and firewalls. At least with exposure to Systems - server administration and the like. Knowledge of Cisco IOS, network design and load balancers, a CCNA certification, and a knowledge of a wide number of routing protocols and transport technologies, including but not limited to BGP, EIGRP, RIP, IPVPN, MPLS, FR or ATM. An understanding of the ITIL framework is a plus. Experience in creating, utilizing, and maintaining technical documentation. Good English communication skills both verbal and written is needed. Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives. Able to work in a fast-paced environment with dynamic priority evolution, someone who has the ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision. Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources. Able to work under pressure to meet deadlines, ability to adapt to change. Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed. Must be familiar with industry-standard tools such as Wireshark in addition to a set of internal custom tools used in network management. Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules Education / Certifications: Bachelor's/College Degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field. Work Location / Work Schedule / Travel: TaskUs Imus, Cavite Full-time Onsite Rotational Schedule How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

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