As a Manager Personal Shopper, you will be responsible for leading the instashop personal shopping experience for our users regionally. This role will require an enthusiastic team player with strong management experience and a true expertise in problem solving along with the confidence to lead a team.
Day-to-Day Responsibilities
- Managing operations, identifying improvement areas, and implementing measures to maximize customer satisfaction levels.
- Leading and motivating the Personal Shopper team and pickers regionally.
- Developing operational strategies and translating these into actionable tasks for the personal shopper team to enhance the user experience.
- Monitoring and ensuring the SLAs and KPIs of the clients and the personal shopper team are fully met.
- Maintaining an accurate database of penalties for personal shopper pickers.
- Ensuring store-level complaints are managed effectively and immediately.
Key Qualifications
- Strong knowledge of personal shopping or similar within the e-commerce industry.
- Proven experience in managing teams.
- Bachelor’s degree in business management or equivalent is preferred.
What you will bring
- Commercial acumen – able to interpret analytics and strategize to hit or exceed targets
- Strong organizational skills and time management abilities.
- Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.
- 10+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at least 7 years in a leadership role.
- Proven experience managing managers or multi-site operations.
- Strong analytical skills with the ability to translate data into business decisions.
- Excellent stakeholder management and communication skills.
- Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.
- Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.