Job summary
We are looking for a Coordinator to help improve the operational performance of our vendors across all verticals. You will identify vendors that need support, deliver training, resolve operational issues, and track results. Working with teams across the business, you will help create a reliable experience for customers, vendors, and riders.
What’s on your plate?
Vendor performance
- Monitor vendor KPIs, including order acceptance, fail rate, cancellations, vendor delay, and rider waiting time.
- Identify underperforming vendors, diagnose root causes, and agree on corrective actions.
- Track whether actions improve performance and escalate persistent issues.
Vendor training and enablement
- Maintain and prioritize the list of vendors requiring training.
- Schedule and deliver in-person and online training for new and existing vendors.
- Follow up after sessions, gather feedback, and help improve training content.
- Support device setup, troubleshooting, and replacement.
Issue resolution and stakeholder management
- Act as an operational point of contact for vendors, resolving issues promptly.
- Work with Account Management, Rider Operations, Customer Service, and other teams to solve problems.
- Share recurring issues and vendor feedback with relevant teams.
Reporting, compliance, and process improvement
- Prepare performance reports and insights for the team and stakeholders.
- Verify documents and manage compliance and legal requests using company systems.
- Maintain accurate vendor data and system configurations, including location details.
- Support new processes, pilots, and special projects.
What did we order?
- Bachelor’s degree
- 3–4 years of experience in operations, logistics, or vendor management, ideally in food delivery, grocery, or tech
- Advanced Excel or Google Sheets and strong data interpretation skills
- Confident presentation and facilitation skills
- Strong written and verbal communication skills, with the ability to influence external partners
- Highly organized and detail-oriented, with the ability to manage multiple priorities
- Analytical, proactive problem-solver who adapts quickly to new systems and environments