We are looking for a Saudi National - Senior Product Designer to research and define user-experience problems and needs, proactively initiate the design process, deliver customer-centric design while influencing stakeholders, and positively impact customer experiences within organization policy and procedures.
Key Responsibilities:
Product Design
Act as an Experience Ambassador for our customers
Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
Collaborating with product managers, and other stakeholders to define and infuse user experience in the next generation of business concepts and solutions
Mentor Designers and assist them in their development and growth
Participating in the development and implementation of UX strategy, policies, processes, and standards, promoting user-centered design principles and best practices across the organization
Solves complex topics and drives them through all stages of the end-to-end design process with interdisciplinary teamwork
Articulates design decisions, grounded in customer centricity, business, and technical parameters, and solid design theories
Leads validation research
Continuously keeps the stakeholders aligned and updated on progress.
Informs and aligns stakeholders before presentations
Invents the design process for related squads/teams if needed and actively shapes the interdisciplinary collaboration along the process
Active participation in foundational user research and analysis, including translation into product implications and new ideas
Gains a deep understanding of the product to proactively identifies tasks, workflows and anticipate implications to improve the overall product experience
Present presentations and facilitates workshops in the scope of the product/project to facilitate discussions
Governance and Resilience
Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner
Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions
Daily Operations
Follow daily operations relating to the job to ensure work continuity
Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner
Knowledge and Experience
6 years of designing digital products, with a strong portfolio that showcases a deep knowledge of product design knowledge & skills
Minimum 3 years of experience in user research for conducting the qualitative and quantitative methods
Deep knowledge of design and prototyping tools such as Figma, Figjam, Miro, Maze, Sketch, UXCam, and Zeplin)
Self-motivated and self-starter who is comfortable taking ownership and experience in partnering with the product managers to draw the strategy for the features
Impressing portfolio that explains your thought process and understanding of user experience
Experience in solving the interaction and service design problems, always finding the balance between data-driven decisions making and intuition
Highly collaborative between the cross-functional teams
Strong experience and knowledge with AI
Education and Certifications
Bachelor's Degree in Design (any domain of design) or equivalent experience.