Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Belonging at Absa Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided. Job Summary Join the Commercial Lending Technology team within CIB Investment Banking Technology, acting as the bridge between business stakeholders and technology teams supporting the Commercial Lending estate. This role combines business analysis, systems analysis, testing, and application support responsibilities. You will build a deep understanding of Commercial Lending products, processes, data, and technology platforms to drive business improvements, support production stability, and deliver sustainable technology solutions. Job Description Key Responsibilities: Business & Systems Analysis Elicit, analyse, and document business and system requirements. Translate business needs into user stories, functional specifications, process models, and acceptance criteria. Analyse business and system processes to identify gaps, risks, and improvement opportunities. Maintain requirement traceability from business need through to solution delivery. Manage and prioritise requirements, defects, and enhancement backlogs. Stakeholder Engagement Build strong relationships with business stakeholders, technology teams, operations teams, and vendors. Facilitate workshops and discussions to gather, validate, and align requirements. Communicate solution impacts, risks, dependencies, and recommendations effectively. Support business users through testing, implementation, and production adoption. Application Support & Incident Resolution Provide functional support across the Commercial Lending technology landscape. Investigate production incidents, service requests, and business queries. Perform root cause analysis and coordinate issue resolution with internal teams and vendors. Identify recurring issues and opportunities to improve system stability and operational efficiency. Solution Delivery & Testing Collaborate with engineers, product teams, testers, and vendors throughout the solution lifecycle. Support solution design, backlog refinement, and release planning activities. Define and execute test scenarios, coordinate UAT activities, and validate delivered solutions against requirements. Ensure solutions are production-ready and supported by appropriate documentation. Continuous Improvement Contribute to the ongoing enhancement of Commercial Lending systems, processes, and support practices. Develop and maintain documentation, knowledge repositories, and operational procedures. Share knowledge and best practices across the broader technology team. Qualifications & Experience Bachelor's Degree in Information Technology or a related field. Min 5 years experience in Business Analysis and Systems Analysis. Gathering, analysing, and documenting business and system requirements. Supporting business-critical applications and resolving production issues. Solution design, testing, defect management, and user acceptance testing. Working with business stakeholders, technology teams, and third-party vendors. Commercial Lending or Commercial Property Finance experience is essential. FIS Commercial Loan Servicing (CLS/ACBS) will be advantageous. Technical Knowledge Understanding of system integrations, databases, application interfaces, and related technologies. Experience creating user stories, process models, and acceptance criteria. Working knowledge of UML and BPMN modelling techniques. Key Competencies Strong business and systems analysis skills. Requirements elicitation and process modelling. Analytical thinking and structured problem solving. Stakeholder management and workshop facilitation. Excellent verbal and written communication skills. Ability to translate complex business requirements into practical technology solutions. Strong collaboration, relationship-building, and influencing capability. High attention to detail and ability to manage competing priorities. Education Bachelor's Degree: Information Technology At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.

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