Position Summary The EMS Program Manager co-leads operational execution of Brown University Health’s enterprise EMS strategy alongside the Enterprise EMS Medical Director. In partnership with the Enterprise EMS Medical Director, the manager coordinates systemwide priorities, governance, KPIs and outcome measurement, performance improvement, issue resolution, site alignment, and relationships with EMS agencies and transport partners. Key Responsibilities · Execute the enterprise EMS strategy and coordinate systemwide and site-level alignment and direction. · Co-lead EMS governance, reporting, performance measurement, and action tracking. · Coordinate resolution of EMS-hospital operational, transport, handoff, offload, and supply concerns. · Manage relationships, communication, education, and improvement activities with EMS agencies and transport partners across Rhode Island and Massachusetts. · Support EMS quality, safety, emergency preparedness, and closed-loop case feedback. · Develop standardized EMS processes, tools, and programs in collaboration with clinical and operational leaders. · Provide programmatic coordination and operational support to LifePACT Critical Care Transport and the Medical Communications Center (MedComm) as they relate to enterprise EMS strategy, system integration, safety, quality improvement, and EMS partner engagement. · Collaborate with LifePACT and MedComm leadership to identify operational trends, communication gaps, safety risks or improvement opportunities, and opportunities to improve EMS coordination, transport processes, and system-wide performance. Qualifications Education and Certification · Current or prior Paramedic certification required. · Bachelor’s degree in healthcare administration, EMS, nursing, emergency management, public safety, business, or related field preferred. · Project management, process improvement, or healthcare quality certification preferred. Experience · Minimum five years of experience in EMS, emergency department operations, patient flow, medical transportation, emergency preparedness, healthcare operations, or a related field. · Experience leading cross-functional programs across multiple departments, sites, or external partners. · Experience working with EMS agencies, ambulance vendors, or hospital-based EMS operations strongly preferred. Key Competencies · Program management, strategic execution, and operational problem-solving. · Relationship management, facilitation, collaboration, and conflict resolution. · Data analysis, performance measurement, and executive communication. · Strong organization, accountability, discretion, and follow-through. Work Environment · Hospital-based and field-facing role requiring travel among system hospitals and EMS partner locations. · May include occasional ride-alongs, drills, training events, and off-hour meetings or response activities. · Requires effectiveness in dynamic, high-pressure, and time-sensitive environments. Required Certifications and Training At time of appointment or within 90 days: FEMA/NIMS ICS-100. FEMA/NIMS ICS-200. FEMA IS-700, National Incident Management System. FEMA IS-800, National Response Framework. At time of appointment or within 1 year: ICS-300, Intermediate Incident Command System for Expanding Incidents. Fire and Emergency Services Instructor I, EMS Instructor certification, or equivalent formal adult-education/instructor qualification consistent with current NFPA professional qualification standards. Preferred Qualifications EMS Instructor certification or demonstrated advanced EMS education experience. FP-C or CCP-C EMS Officer or Fire Officer professional qualification. BLS, ACLS, PALS, or other applicable clinical instructor credentials. Pay Range: $71,136.00-$117,353.60 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: Mon-Fri 8-5, some weekends may be required Work Shift: Variable Daily Hours: 8 hours Driving Required: Yes As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission

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