Project Manager
Engagement Type: Contractor (2-Month Project | Target Start: Jan, 4th)
About CodeRoad
CodeRoad is a technology execution partner trusted by companies across North America since 2002. We work alongside our clients to engineer, modernize, and scale the technology that powers their businesses, combining deep technical expertise, specialized teams, and shared accountability for outcomes. Our capabilities span product engineering, platform engineering, legacy modernization, and AI engineering.
Our engineers, designers, delivery leaders, and technology specialists collaborate through Velocity Studios: specialized teams developed within CodeRoad to deliver complex technology initiatives. Being assigned to a project means you become part of a collaborative environment where you can strengthen your expertise, take ownership of meaningful work, and grow alongside experienced professionals.
Why Build Your Career at CodeRoad?
- High-Velocity Work & Client Exposure: We work close to the technology, teams and roadmaps that move real outcomes. Direct engagement with U.S. client teams and roadmaps.
- Career Continuity & Long-Term Opportunity: Your career here can outlast any single project. Continuous multi-project pipeline; long-tenure CodeRoaders.
- Engineering Autonomy & Technical Mastery: We invest in the skills that shape what's next. Agentic AI tools and training, Coursera Enterprise, Studio practice labs, L1-L7 Career Framework.
- High-Trust Employee Experience: You grow in an environment built on trust, transparency and recognition. High-touch onboarding, transparent leadership communication, community recognition, psychological safety.
Key Responsibilities
- Manage Client Communications & Engagement: Serve as the primary point of contact for North American automotive dealerships, maintaining clear and consistent communication throughout product updates, package migrations, and implementation activities.
- Coordinate Product Changes & Client Notifications: Prepare and send client communications explaining upcoming package transitions, product changes, configuration updates, and relevant impacts, ensuring dealerships are informed throughout the process.
- Gather Client Feedback & Confirm Product Alignment: Proactively contact dealerships to verify that products, services, and configurations meet their expectations and business requirements. Collect feedback, identify concerns, and coordinate any necessary follow-up with internal teams.
- Facilitate Internal Information & Requirement Gathering: Obtain answers to outstanding questions from dealerships, clarify client requirements, and coordinate with internal technical and implementation teams to ensure accurate and timely responses.
- Track Client Responses & Follow-Up Activities: Monitor client confirmations, pending responses, outstanding questions, and approval requirements. Maintain accurate records and proactively follow up to keep transitions and implementations on schedule.
- Coordinate Cross-Functional Delivery: Work closely with Team Leads, Professional Services Engineers, QA Specialists, and other stakeholders to communicate client expectations, track progress, escalate blockers, and ensure alignment between client needs and technical execution.
- Ensure Smooth Client Transitions: Coordinate post-change confirmations, document client feedback, and ensure unresolved issues are properly communicated and handed over to the appropriate internal teams.
What You Bring
- Client-Facing Experience: 2+ years of experience in project coordination, account management, customer success, client services, or a similar customer-facing role, preferably within technology, software implementation, or automotive environments.
- Exceptional Communication Skills (C1/Fluent English): Excellent written and verbal English proficiency, with the confidence to communicate directly with North American dealership clients, conduct follow-up calls, explain product changes, and manage expectations across US East/West Coast time zones.
- Project Coordination & Organization: Ability to manage multiple client accounts, communication workflows, deadlines, pending responses, and follow-up activities simultaneously while maintaining accuracy and consistency.
- Technical & Product Understanding: Ability to understand software products, CRM platforms, website configurations, package structures, and implementation workflows well enough to communicate changes clearly to non-technical stakeholders. Previous automotive software experience is a plus.
- Workflow & Productivity Tools: Strong proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and project management or ticketing platforms such as Smartsheet, Jira, or similar tools.
- Cross-Functional Collaboration: Demonstrated ability to coordinate across different departments, obtain information from technical teams, manage dependencies, and ensure that client questions and concerns reach the appropriate stakeholders.
- Ownership & Problem-Solving: Proactive, detail-oriented, and accountable, with the ability to identify communication gaps, follow up on unresolved matters, anticipate potential blockers, and ensure commitments are fulfilled.
What You’ll Love
- USA Contractor / 100% Remote
- Competitive Pay (USD)
- Holidays Off & Paid Time Off
- Health insurance assistance program
- Opportunity to work with high-growth US-based companies and cutting-edge tech stacks.
Ready to Build What Actually Ships?
Explore opportunities and submit your application today!