Application Deadline: 11/12/2026 Address: 33 Dundas Street West Job Family Group: Business Management This is a hybrid role in Toronto Mandate: The Senior Manager, Program Delivery & Change Management is a key contributor supporting the Data, AI Transformation and Analytics (“D.A.T.A.”). The D.A.T.A. is a leading Data & Analytics function supporting Canadian Personal and Business Banking, converting information into insights and recommendations that drive meaningful outcomes for our employees, clients and P&L. This individual provides the program management, change leadership and business-technology coordination required to modernize the team’s capabilities. The role will initially focus on two interconnected transformations: modernizing the customer analytics datamart to a cloud-based environment and modernizing the analytical toolset used by the team. The individual will connect strategy to execution, bring structure to complex cross-functional delivery, and help ensure that new data platforms, tools and ways of working are adopted and sustained. The ways in which the Senior Manager, Program Delivery & Change Management delivers value and succeeds in this role can be described with the Team's Principles: What we do: Plan & Organize: We look ahead and work back to ensure our teams have the lead times, context and instructions to deliver to their full potential Simplify Complexity: We take complex ideas and tasks and distill into simpler, more manageable forms, reducing clutter and noise along the way Develop Stories: We transform information and insights into the right story for the right audience Champion Change: We guide thru complex change, infusing Change Management discipline and mindset across the D.A.T.A. How we do it: By Being Proactive: We anticipate needs and come prepared with perspective, rather than waiting to be directed By Solution-Seeking: We battle through roadblocks with persistence and resilience, knowing the path to the right solution will seldom be smooth or linear By Bringing People Together: We build and sustain symbiotic relationships across the D.A.T.A. and beyond to harness the best of BMO in getting things done And, if we do our jobs properly: Your Work Life Feels Easier: you feel more secure in knowing what needs attention and more supported in getting those things done You Notice a Culture of Positive Change and Continuous Improvement Flourishing: your team increasingly seeks ways to challenge status quo and find better ways to get things done You Instinctively Include Us: you and your team members instinctively start to include us, copy us, invite us, and value our input and participation in helping them get things done The individual will support the Strategy, Planning, Operations & Change mandate to: • Support leadership with integrated program and change management for 2 scoped and funded transformation initiatives: (i) the modernization of the customer analytics datamart; and, (ii) the modernization of the team’s analytical toolset • Create and maintain program charters, roadmaps, integrated delivery plans, milestones, dependencies, resource assumptions, risks, issues, decisions and outcome measures. • Establish practical governance and operating rhythms, including steering forums, working teams, status reporting, decision logs, risk escalation and executive updates. • Coordinate across business and technology partners with a deep appreciation of requirements, priorities, and delivery plans. • Develop and execute change management strategies covering stakeholder analysis, impact assessment, readiness, communications, engagement, training, adoption and sustainment. • Help leadership with the transition from current-state to future-state capabilities, including sequencing, migration, testing, cutover, stabilization and decommissioning. • Identify and manage impacts to analytical processes, controls, roles, skills and operating practices arising from the modernization agenda. • Translate complex program, data and technology topics into concise, audience-appropriate narratives, recommendations and decisions for senior leaders and delivery teams. • Promote continuous improvement by capturing lessons learned, strengthening delivery practices and identifying opportunities to simplify or accelerate future work. Key Competencies: Program Management: Structure and drive complex, multi-workstream initiatives from definition through implementation. Establish clear scope, outcomes, plans, governance, controls and accountabilities; manage milestones, resources, dependencies, risks, issues and decisions; and maintain momentum through ambiguity and competing priorities. Driving Change: Plan and drive change through words and actions. Assess stakeholder and organizational impacts, build sponsorship and readiness, develop practical adoption plans and take personal responsibility for ensuring changes are implemented and sustained. Business-Technology Coordination: Bridge business, analytical and technology perspectives. Translate needs and use cases into actionable requirements, facilitate trade-off decisions and maintain alignment across delivery teams throughout design, build, testing, implementation and stabilization. Planning and Organizing: Define objectives, sequence work, estimate time frames, anticipate needs and priorities, and monitor progress across multiple interdependent activities and deadlines. Influencing and Persuading: Build commitment to a course of action without relying on formal authority. Understand the audience, adapt the approach and persist constructively through resistance or competing viewpoints. Relationship Management: Develop and maintain trusted relationships across organizational boundaries. Stay connected to key stakeholders, understand downstream impacts and work collaboratively to accomplish shared goals. Communication and Storytelling: Communicate clearly in writing, presentations and discussion. Distill complex technical and business information into straightforward narratives, choices and recommendations that audiences can understand and act upon. Problem Solving and Decision Support: Evaluate information, alternatives, constraints and consequences systematically. Surface the decisions required, frame practical options and recommend a path forward. Driving Results: Establish ambitious but realistic objectives, assume accountability for outcomes and persist through obstacles to deliver measurable progress and value. Business Acumen: Apply knowledge of banking, analytics and financial concepts to connect modernization choices with customer, employee, risk, operational and P&L outcomes. Knowledge & Skills: • University degree or college diploma; relevant graduate education is an asset. • Minimum 7 years of progressive experience in program management, project management, change management, business transformation, technology delivery, strategy, consulting or related fields. • PMP, PgMP, PRINCE2, Prosci, CCMP, Agile or comparable delivery/change credentials are assets. • Advanced knowledge of program and project management practices, including scope, planning, governance, dependency management, risk and issue management, financial tracking, delivery reporting and benefits realization. • Advanced knowledge of organizational change management, including stakeholder analysis, change impact assessment, readiness, communications, learning, adoption and sustainment. • Advanced understanding of how business, data, analytics and technology teams collaborate in large, matrixed organizations. • Advanced structured thinking, problem-solving and decision-support skills. • Strong PowerPoint and written communication skills, with demonstrated ability to simplify complex data and technology content into concise, business-friendly narratives. • Ability to earn the trust and respect of business partners, analytical practitioners, technology teams and leaders at working, senior and executive levels. • Ability to influence effectively without formal authority and navigate ambiguity, competing priorities and changing circumstances. • Ability to identify and manage delivery, operational, stakeholder and adoption risks and escalate issues with sound judgment. • Ability to facilitate planning sessions, design discussions, steering committees, decision forums, retrospectives and working sessions. • Ability to establish clear governance and management information without creating unnecessary administrative burden. • Working knowledge of cloud data platform and analytical tool modernization concepts, including data migration, environment transition, testing, cutover, user enablement and legacy decommissioning. • General business and financial acumen • Financial services industry experience is an asset Salary: $85,500.00 - $185,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.

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9 Nov, 2026

Bmo

Customer Service Representative

Sales & Marketing

$35.5k–55k/yr

M3287 - Dollard des Ormeaux (3761bouldesSources +3

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