Location: Hematology & Oncology Associates of Fredericksburg Hiring Range: $16.49 - $23.77 Position Summary Responsible for preparing all new patient and hospital follow-up (HFU) patient charts. Requests patient records from other physicians and hospitals. Send out all requested records to outside physicians. Key Performance Areas Sort, file, and collate a variety of medical records and information into patient medical records in appropriate sequence and in accordance with established procedures. File and retrieve medical records by patient name in alpha order and by physician. Research lost or missing records in accordance with established procedures. Responsible for records of patients and coordination of release of information. Examine patient medical records for completeness ensuring all required information is included. Coordinate requests from clients for access to medical records. Answer telephone and take requests for medical records or information regarding patient care. Assist in daily operation; to include scanning, chart prep, pulling and filing charts, chart labels, and cleanliness of areas. Pick up and deliver patient medical records from designated areas in accordance with prescribed daily routine. Prepare (print) name labels and affix to all new patient and hospital follow up charts. Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Maintain and ensure the confidentiality of all patient and employee information at all times. Request records as indicated by the doctor on the medical record section of the router from other physicians, lab facilities, etc. for established patients. Fax or mail records requested by patients or outside physicians. Send charts to administrative office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate. Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Assist in training other AON employees. Will be expected to work at any AON location to help meet AON business needs. Will also be expected to work overtime when given sufficient notice. Required Qualifications Education High School Diploma; Associates degree a plus. Experience Experience in the healthcare field, preferably in a clinical setting. Understanding of documentation requirements for medical records. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. #AONA American Oncology Network AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care. AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient. Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most. As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program. At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country. Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.

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