We’re looking for an experienced Product Owner to help shape and improve the global Customer Account experience for a major automotive client.
This isn’t a Product Owner role focused purely on sprints and backlogs. You’ll be working across a large, complex enterprise environment, bringing together multiple teams and senior stakeholders to create a clear, consistent customer experience across digital channels and markets.
You’ll own the product direction and roadmap, lead discovery, turn complex requirements into clear priorities and help different teams work towards the same goal. There are lots of moving parts, so we need someone who enjoys bringing clarity to complexity and isn’t afraid to challenge, influence and ask the right questions.
You’ll work closely with teams across Product, UX, Engineering, CRM, Data, Architecture, Marketing and more. Most importantly, you’ll be brilliant at building relationships and getting people aligned, even when you don’t directly own the teams delivering the work.
It’s a role with plenty of scope to make an impact, and you’ll have a great team around you along the way.
Key Responsibilities:
- Define and own the Customer Account product strategy, vision and roadmap.
- Lead discovery across customer journeys, digital platforms, CRM, data and supporting services.
- Bring multiple teams and senior stakeholders together around a shared product direction.
- Identify fragmented customer journeys, processes and capabilities and help create a more consistent global experience.
- Translate strategy into clear capabilities, requirements, epics, features and user stories.
- Own and prioritise the product backlog based on customer value and business priorities.
- Work closely with Product, UX, Engineering, CRM, Data, Architecture, Marketing and market teams.
- Lead workshops and conversations that help teams make decisions and move forward.
- Support the rollout of Customer Account capabilities across different channels and markets.
Requirements
Essential
- Experience as a Product Owner, Product Manager or Digital Product Lead, including experience within a large enterprise environment.
- Demonstrable experience influencing senior stakeholders and aligning multiple teams or business functions around shared priorities and outcomes.
- Experience working across multiple cross-functional teams.
- Proven experience defining and owning product strategy, roadmaps, capabilities and prioritisation through to delivery.
- Experience improving at least one end-to-end digital customer journey across multiple touchpoints, platforms or channels.
- Demonstrable experience working collaboratively across at least four functions, including areas such as Product, UX, Engineering, CRM, Data or Architecture.
- Experience leading discovery and stakeholder workshops and translating the outputs into clear requirements, epics, features or user stories.
- Proven experience taking a complex or ambiguous product problem through discovery and turning it into a defined strategy, roadmap or delivery plan.
- Demonstrable experience influencing teams and senior stakeholders where you have had no direct management authority over them.
Desirable
- Experience working with customer account, CRM, identity or customer profile products.
- Experience delivering products across multiple channels or markets.
- Experience within automotive or another large, complex enterprise organisation.
- Understanding of customer data, APIs, integrations and supporting digital services.
Benefits
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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