End Date Wednesday 25 November 2026 We Support Flexible Working – Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary The AV & Events Lead is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services. The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience. Job Description Job Description – AV & Events Lead Grade: E Function: Modern Workplace – AV & Events Experience : 7- 10 Years Location : Hyderabad Role Purpose The AV & Events Lead is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services. The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience. Key Responsibilities • Lead day-to-day delivery of AV, meeting-room and event services, ensuring service reliability and operational readiness. Provide technical leadership across Microsoft Teams Rooms, Cisco Webex, Zoom Rooms and associated AV technologies. Own technical readiness and delivery for executive meetings, town halls and business-critical events, including planning, dry runs and live support. Lead major AV incidents, ensuring effective technical resolution, risk management, stakeholder communication and escalation. Lead and develop the AV & Events team, including workload planning, objectives, 1:1s, performance conversations, coaching and development. Ensure appropriate team capability, resource allocation and support coverage across BAU services and planned events. Drive problem management, preventative maintenance and sustainable resolution of recurring AV issues. Maintain effective operational standards, processes, documentation and service governance. Manage supplier and service-partner performance and drive resolution of technical and service-quality issues. Build trusted relationships with business stakeholders, technology teams and service partners. Drive continuous improvement through automation, AI and emerging collaboration technologies. Required Experience • 7–10 years of relevant experience across enterprise AV, Unified Communications, collaboration technologies or corporate event services. Proven experience leading or managing technical teams in an enterprise environment. Strong experience with Microsoft Teams Rooms and enterprise meeting-room technologies. Working knowledge of Cisco Webex, Zoom Rooms and associated collaboration platforms. Strong knowledge of AV systems, including displays, cameras, microphones, audio systems, signal flow, control systems and network-connected devices. Experience leading technical delivery for executive, high-profile or business-critical events. Strong experience in incident, problem and service management, including operational risk and escalation. Experience managing AV suppliers, integrators or managed-service partners. Strong stakeholder-management skills, including communicating technical issues, risks and service impacts to senior and non-technical stakeholders. Demonstrable experience improving service reliability, operational effectiveness and colleague experience. Qualifications • Degree, diploma or equivalent professional experience in IT, Electronics, Electrical Engineering, Audio Visual Technology, Telecommunications or a related discipline. Relevant professional certifications are desirable, including: o AVIXA CTS / CTS-I / CTS-D Microsoft Teams Rooms / Microsoft 365 certification Cisco Collaboration certification Relevant networking certification o ITIL Foundation or equivalent Key Skills & Competencies • AV & Events service leadership People leadership and team development Microsoft Teams Rooms and Unified Communications Executive and business-critical event delivery Service management and operational risk Major incident and problem management Supplier and service-partner management Stakeholder and executive communication Technical governance and service improvement Coaching, mentoring and capability development Automation, AI and emerging workplace technologies We're Lloyds Technology Centre*, a tech and data company located in Hyderabad, India. We're part of Lloyds Banking Group, a leading provider of financial services in the UK and the UK's largest digital bank, with more than 27 million customers. We're changing financial services, and we want you to join us. With market-leading people practices and great opportunities for career and skills growth, we are committed to creating an exceptional colleague experience that is welcoming for all. Join us! *Lloyds Technology Centre does not offer financial services in India. Should you wish to contact us for any reason, please email us at: [email protected] For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.

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