Canaves Collection, a renowned luxury hospitality company with four upscale properties in the cosmopolitan village of Oia, Santorini, is seeking a highly motivated and experienced individual for the position of Spa Supervisor. As a member of our team, you will have the opportunity to work in a world-class spa facility and ensure the delivery of exceptional spa experiences to our guests. Canaves Collection is a proud member of the Small Luxury Hotels of the World, known for its superior service and attention to detail.
In this role, the Spa Supervisor will be responsible for overseeing the day-to-day operations of the spa, managing a team of spa therapists, and ensuring the highest standards of guest satisfaction. The ideal candidate should have a strong passion for the wellness industry, excellent leadership and communication skills, and a commitment to delivering top-notch spa services.
Responsibilities
- Supervise and lead a team of spa therapists, providing guidance, training, and support to ensure high-quality service delivery.
- Manage spa operations, including scheduling, inventory management, and treatment room upkeep.
- Ensure the achievement of sales targets and financial goals by promoting spa services and retail products.
- Monitor guest feedback and implement necessary improvements to enhance the spa experience.
- Collaborate with other departments to ensure seamless guest experiences and maximize cross-selling opportunities.
- Maintain a clean, sanitized, and well-organized spa environment.
- Stay updated with industry trends and provide recommendations for new treatments and services.
Requirements
- Minimum 2 years of experience in a supervisory role in the spa industry, preferably in a luxury resort or hotel setting.
- Previous experience as a therapist will be considered an asset.
- In-depth knowledge of spa therapies, treatments, and retail products.
- Strong customer service and interpersonal skills.
- Ability to handle guest complaints and resolve issues promptly and effectively.
- Knowledge of spa software and booking systems.
- Detail-oriented with excellent organizational and time management skills.
- Proficiency in English; knowledge of additional languages is a plus.
Benefits
- Competitive Remuneration Package
- Accommodation on privately owned staff houses with WIFI, Laundry
- One Meal daily in staff restaurant plus 1 Snack during shift
- Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!
- Transportation services provided to and from staff residences and workplaces.
- Continuous professional development
- Ongoing training opportunities to enhance both soft and hard skills!
- Encouraging leadership and a friendly workplace atmosphere
- A working environment where you feel valued and appreciated
- Employee Recognition Programs
- Company team events and volunteering actions
- Uniform
- Discounts and Family Rates in group properties in Santorini