Responsibilities: Build and utilize capacity dashboards to proactively identify and address network stockout issues. Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations. Review network traffic, bandwidth utilization, latency and identify potential capacity constraints. Monitor customer usage patterns and proactively identify potential capacity needs. Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity. Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly. Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details. Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts. Qualifications: Education: Associate's degree in Computer Science, Networking, or a related field. Experience: 5+ years of experience in network operations or a related field, with a focus on cloud environments. Experience with cloud networking platforms (e.g., AWS, Azure). Familiarity with network monitoring and troubleshooting tools. Experience working with customer support or customer success teams. Experience with AI/Automation tools and technologies Skills: Strong understanding of network protocols and technologies (TCP/IP, routing, switching). Proficiency in troubleshooting network issues at various layers (physical, data link, network). Ability to work independently and as part of a team. Excellent communication and customer service skills. Preferred: Certifications in networking (e.g., CCNA, Network+). Experience with scripting or automation tools for capacity management. Knowledge of cloud capacity planning and scaling best practices. We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!

Cloud Network Manager III.

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