About the Role
We're looking for a Solutions Consultant Intern to join our BizOps team and help deliver smooth onboarding, training, and implementation experiences for our customers. You'll work closely with Business Operations Managers, Solutions Consultants, Product, Engineering, and Sales to understand customer workflows, support the implementation process, and build the documentation and tools that help us scale.
This role is a great fit for someone who wants hands-on experience at a fast-moving healthcare startup, enjoys solving operational problems with customers, and is excited to learn how technology is implemented in complex, real-world settings.
What You’ll Do
- Support customer onboarding and implementation projects by helping organize timelines, meeting notes, action items, risks, and next steps
- Help prepare for and participate in customer implementation calls, learning how to understand customer workflows and translate them into exacare ai configurations
- Assist with customer training by creating role-based training materials, quick-start guides, FAQs, and short video tutorials
- Help build and maintain internal SOPs, onboarding checklists, project templates, and customer-facing help resources
- Support platform configuration for new customers, including user roles and permissions, data imports, and workflow settings, with guidance from the BizOps team
- Assist with identifying and triaging technical issues during onboarding, gathering context and coordinating with Product, Engineering, and Support as needed
- Help collect customer feedback and recurring implementation themes, sharing insights that can improve our product, documentation, and onboarding process
- Maintain accurate project information across our CRM, customer-success tools, and project-management systems
- Take on independent projects as you ramp up
What You’ll Bring
- Currently pursuing a degree in Business, Administration, Finance, Data Science, or a related field.
- Stellar track record as a top performer in academic and previous experience.
- Strong analytical skills and attention to detail.
- Proficiency in data analysis tools and software, such as Excel, SQL, or Tableau.
- Excellent written and verbal communication skills.
- Problem-solving mindset and the ability to think critically.
- Self-motivated, adaptable, and eager to learn in a dynamic startup environment.
Benefits and Perks
- Competitive salary, with the potential to build toward a full-time opportunity at exacare ai
- Hands-on mentorship and the opportunity to work closely with experienced leaders across the business
- Meaningful ownership from day one on projects that directly support our growth
- Hybrid work from our Toronto office at King & Spadina
- A high-achieving, collaborative team including ex-FAANG engineers and alumni of Bain, BCG, Goldman Sachs, and more
- Great startup culture, including team events and company off-sites
Insight into our Core Values
Only the best belong here
We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.
We work even harder to keep our partners than we did to earn them initially
The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.
We keep the patient downstream of every decision
At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.
Raise the bar on ownership
We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.
The world is moving fast. We move faster.
This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.
Radical candor, zero politics
We say what’s true, early, and we keep communication direct and clean so the team can move.
Bring good vibes and win together
We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.
About exacare ai
exacare ai is a leading healthtech company on a mission to build the AI operating system for post-acute care. Our platform connects referral sources, admissions workflows, and reimbursement systems so teams can review documentation, evaluate patients, and act quickly and confidently. Today, exacare ai powers more than 2,500 post-acute facilities / agencies.
Backed by a $30M Series A led by Insight Partners, we’re bringing world-class talent together to transform healthcare. If you like building, learning, and making a real impact, come join us!