Key Responsibilities
1. Phone Communication & Dental Appointment Scheduling
- Answer incoming patient phone calls promptly with a warm, clear, and professional telephone demeanor.
- Conduct outbound calls to schedule new patients, book hygiene recalls, confirm upcoming procedures, and fill open chair time.
- Send timely appointment reminders and routine post-visit follow-ups via phone, email, or SMS.
2. Dental Insurance Verification of Benefits (VOB)
- Verify patient dental insurance eligibility, active coverage, annual maximums, deductibles, waiting periods, and frequency limitations prior to scheduled visits.
- Accurately update insurance breakdowns within the dental practice management software so patients receive transparent out-of-pocket estimates.
3. Front-Line Dental Billing Support
- Answer general patient billing inquiries regarding statement balances, deductibles, annual maximums, and insurance coverage breakdowns.
- Review patient ledgers to explain basic treatment charges clearly, collect copays/balances over the phone, and escalate complex claim disputes to the billing team when needed.
Qualifications & Requirements
- Dental Experience: 1–2+ years of hands-on experience in a U.S. dental front desk, dental call center, or virtual dental assistant role.
- Core Dental Skills: Proven background with dental appointment scheduling, Dental Verification of Benefits (VOB), and explaining basic dental billing statements.
- Software Proficiency: Hands-on experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Curve Dental) and payer portals.
- Communication: Exceptional, clear spoken and written English with strong customer service and active listening skills.
- Technical Setup: Quiet home office environment, noise-canceling headset, reliable high-speed internet, and familiarity with cloud VOIP phone systems.