The Team Lead is responsible for assisting the Back Office Management in the day-to-day training, planning, supervision and problem-solving activities of the Back Office Dept Order Management staff. The Order Management department is responsible for managing customer information, contract pricing and orders in Oracle/SLIM from initial set up to invoicing to ensure revenue is accounted for and within required time frames under conformity to the applicable internal controls and compliance requirements.
- Oversee and provide direction to the Order Management staff to ensure that all work is processed is timely and accurately according to established company standards.
- Ensure quality output of team through training, auditing and process improvement
- Initiate and lead WCS projects
- Track production targets and engage with team daily to provide performance feedback
- Assists Back Office leadership in invoice review / approvals as required
- Provide end-user support for BOSS OTC, SharePoint Customer sites, SIR, Orderboard and SLIM Invoicing modules
- Liaise with Contracts Dept and KAM’s to resolve inquiries about rates and invoices from partners and clients.
- Overall staff supervision including any required disciplinary action
- Provides coverage for Order Management functions (Opening/SLIM Invoicing/BOSS Invoicing/Distribution) as required
- Provide excellent customer service to internal and external clients
- Coaching / Mentoring less experienced team members
- Performs other duties as assigned.
- High School diploma or equivalent (Required)
- Mastered duties from at least 4 job functions within the Order Management process (Opening/SLIM Invoicing/BOSS Invoicing/Distribution/SLIM or BOSS Price Programming/Customer Setup/Client Portal Management) (Required)
- 5+ years Oracle or SLIM Experience (Required)
- Certified to lead World Class Service projects (Required)
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
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