The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role As a member of the Customer Success organization, the Training Coordinator is responsible for coordination and administration of training classes for NORAM and LATAM regions. The Training Coordinator manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training. Your Impact Schedule training classes Maintain current and accurate data and statuses for all Training Class and Student Registration records Capture accurate and complete information in our Customer Relationship Management (CRM) system Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries Provide a high level of customer service to external and internal customers Manage all class logistics. Ensure training manuals, software licenses and any other needs are delivered prior to class start Manage off-site facility rental in other cities. Coordinate lunch catering to classes when needed. Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system Invoice students accurately and in a timely manner Participate in other business improvement projects and assignments as required Interact with customers directly through chat or phone. Greet customers in our Houston training facility and set up rooms, keep drinks and snacks stocked. undefined What You'll Need University Degree is preferred. Business or marketing background will be helpful. Proficient with Microsoft Office Experience working in a customer facing role in a fast-paced high-tech environment. 1-3 years of relevant experience Excellent customer service and interpersonal skills Strong verbal and written communication skills Self-discipline and motivation to produce results with minimal supervision Strong attention to details and demonstrated ability to manage multiple priorities Ability to work within deadlines. Excellent planning, time management, organizational skills Strong analytical, problem solving and creative thinking skills AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [email protected]. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS

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