THE ROLE:
How Will Success Be Evaluated?
· Quality and performance in the work assigned by the line manager.
· Quality and accuracy in the incident’s resolution.
· Quality in the creation of documentation.
· Quality in the new release deployments.
MAIN RESPONSABILITIES
· Providing application support to partners and customers using Sportradar MSS software and systems. Troubleshooting problems by gathering and analyzing log files.
· Providing technical support by using the service tool, skype, slack, email and telephone to customers experiencing problems ensuring the SLAs agreed with customers are met.
· Monitoring systems and following fault resolution procedures.
· Deploying new releases to UAT and Production Environments.
REQUIREMENTS:
· More than 5 years’ experience working as support engineer or equivalent role.
· English Level B2.
· Mandarin Chinese and Taiwanese mother tonge.
· Windows Server 2022 administration.
· Linux (Oracle Linux) basic services understanding.
· Log file analysis understanding.
· Monitoring system experience.
· SQL Language understanding and experience would be an advantage.
· TCP/IP Networks concepts and internet knowledge.
· Adherence to IT policies and processes to ensure consistent quality of service.
· Experience with GitLab or any CD/CI tool would be an advantage.
· Experience with JBoss/Wildfly administration would be an advantage.
· Experience with IIS administration would be an advantage.
YOUR PROFILE
· Ability to work under in a quick pace environment.
· Demonstrated Teamwork attitude.
· Ability to quickly learn about new systems.
· Strong customer service approach.
· Persistent, will not leave a work undone.
· Honest, able to learn quickly from self-mistakes.
· Loyal and committed to the objectives of team and company.
· Strong communication and reporting skills.
· Ability to fast-forward from mistakes.
· Honest and trustworthy.
At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!